EMEA Technical Product Specialist (SaaS & Integrations)

Canary Technologies; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality technology company is looking for a Technical Product Specialist to join their EMEA Sales team. This role focuses on accelerating implementation timelines and providing technical support to enhance customer onboarding. The right candidate will have over 10 years of experience in a similar role within the SaaS industry, strong API and integration knowledge, and excellent communication skills. Join us to help shape the future of hotel technology!

Benefits

Company-wide days off each month

Personal development budget

Professional development conversations

Travel stipend for office visits

Credit towards hotel stays partner with Canary

Qualifications

• 10+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
• Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles.
• Experience supporting a commercial or pre-sales function.
• Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments.
• Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus.
• Self‑motivated and comfortable working independently in a fast‑paced, remote‑friendly environment.

Responsibilities

• Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes.
• Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region.
• Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.
• Join sales calls to provide technical insight and credibility, particularly during complex negotiations.
• Help prospects understand integration requirements, data flows, and architecture.
• Assist in answering technical RFPs, security documentation, and architecture diagrams.
• Act as the technical point of contact between regional sales and the global Product and Engineering teams.
• Translate local customer requirements into actionable feedback for product development and localization.
• Develop and maintain technical documentation and resources tailored to the EMEA market.
• Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.

Job description

A leading hospitality technology company is looking for a Technical Product Specialist to join their EMEA Sales team. This role focuses on accelerating implementation timelines and providing technical support to enhance customer onboarding. The right candidate will have over 10 years of experience in a similar role within the SaaS industry, strong API and integration knowledge, and excellent communication skills. Join us to help shape the future of hotel technology!