EMEA Corporate Services Lead

ISS; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading provider of corporate services is seeking an experienced professional to manage office operations across Europe. The role includes overseeing 9 Office Managers and ensuring operational excellence across 13 locations. Candidates should have 5–10+ years of facilities management experience, a strong understanding of Health & Safety, and excellent communication skills. This position offers opportunities for personal and professional growth within a diverse workplace culture.

Benefits

Diverse and inclusive work culture

Opportunities for professional growth

Collaborative environment fostering creativity

Qualifications

• 5–10+ years in office/facilities management across multiple international sites.
• Proven track record in cost optimization and service standardization.
• Strong knowledge of Health & Safety compliance in the workplace.

Responsibilities

• Manage and support 13 European offices and 9 Office Managers.
• Oversee office administration, maintenance, facilities, and vendor relationships.
• Lead regional projects including office moves and sustainability initiatives.

Skills

Communication Skills

Analytical Skills

Leadership

Cross-Cultural Awareness

Problem-Solving

Fluent in English

Tools

Microsoft Office Suite

ServiceNow

SharePoint

Job description

Let’s be #BrilliantTogether

About the Role

We are looking for a dynamic and experienced professional to lead our Corporate Services function across Europe. This role will be responsible for overseeing the operational excellence and consistency of our office management across 13 European locations. As the Lead, you will manage and support 9 Office Managers, drive operational standards, and ensure smooth, safe, and efficient workplace operations aligned with the company’s goals and culture.

You will focus on streamlining operations, harmonising processes, and identifying cost efficiencies without compromising employee experience or operational effectiveness.

Key Responsibilities

Leadership & People Management

• Manage and support 13 European offices and 9 Office Managers, ensuring consistent quality, performance, and aligning with company standards and values.
• Drive a culture of accountability, ownership, and continuous improvement among Office Managers.
• Foster collaboration and best practice sharing across the region.

Process Standardization & Operational Excellence

• Follow established processes, procedures and documentation as well as identifying and enhancing these across offices.
• Monitor service quality through clear KPIs, operational dashboards, and feedback loops.
• Lead regional projects (e.g., office move, sustainability initiatives, business continuity improvements).
• Strong understanding of the real estate market and best practices and trends across EMEA region.

Operational Oversight

• Oversee office administration, maintenance, facilities, and vendor relationships across offices.
• Manage corporate real estate operations including end to end lease management, strategic oversight of office moves, workplace build outs, and long-term space planning, aligning space strategy with business needs.
• Ensure effective coordination with IT teams for local support and issue resolution.

Cost Optimization & Vendor Management

• Review and challenge operational expenses across locations; identify cost-saving opportunities (e.g., renegotiation of contracts, consolidation of services, energy savings).
• Lead vendor evaluations and harmonize contracts, when possible, across the region.
• Partner with finance to monitor office-related budgets and ensure efficient cost allocation.

Health, Safety, Risk & Compliance

• Ensure all offices are compliant with local and corporate Health & Safety regulations.
• Serve as the regional point of contact for business continuity plans, Health & Safety escalations, audits, and preventive measures.
• Promote a strong safety culture through training, awareness campaigns, and regular assessments.

Cross-functional Collaboration

• Partner with Office Head, HR, IT, Legal, and Finance to deliver seamless office operations.
• Function as the primary contact in Europe for the Global Head of Corporate Services.
• Share best practices and align local teams with global corporate services strategy.

Experience & Background

• 5–10+ years in office/facilities management across multiple international sites.
• Proven track record in cost optimization, contract management, and service standardization.
• Strong knowledge of Health & Safety compliance in the workplace. EU-wide understanding is necessary.
• Experience in managing remote teams.

Skills & Competencies

• Advanced skills in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
• Demonstrated experience using ticketing/service management platforms (ServiceNow) and collaboration tools such as ServiceNow and SharePoint.
• Display adaptability in schedule to accommodate deadline-driven tasks or priorities.
• Operational mindset with strong analytical and budget control capabilities.
• Structured, process-driven, and solutions-oriented.
• Excellent stakeholder management and communication skills.
• Cross-cultural awareness and flexibility to work across diverse European settings.
• Fluent in English, any additional European languages are a plus.

#LI-AV1 #MIDSENIOR

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.