Email & CRM Executive

ProCook; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A dynamic kitchenware company in Gloucester is seeking a CRM Executive to enhance their customer engagement through creative email campaigns. The role involves collaborating with various teams to ensure effective communication and brand alignment. Candidates should possess 1-3 years of experience in CRM or email marketing, showcasing strong attention to detail and creativity. This full-time position offers a hybrid work model, competitive salary, and various perks including gym access and generous discounts.

Benefits

Competitive salary

Free parking

Free gym access

Unlimited coffee and tea

Free fresh fruit and cake

Subsidised meals

Hybrid working

Generous colleague discount

Paid volunteering days

Employee Assistance Programme

Friends and Family Referral Scheme

Annual leave

Discretionary bonus scheme

Qualifications

• 1–3 years’ experience in CRM, email marketing, or digital marketing.
• Strong understanding of brand storytelling and digital creative best practices.
• Experience in managing campaign workflows.

Responsibilities

• Coordinate and execute email campaigns end-to-end.
• Translate marketing calendars into engaging emails.
• Collaborate with designers and copywriters for creative assets.
• Own the QA process for email communications.
• Manage timelines and workflows across teams.

Skills

CRM

Email marketing

Digital marketing

Attention to detail

Team collaboration

Tools

Klaviyo

Braze

Iterable

Job description

We’re looking for a commercially minded and creatively driven CRM Executive to help turn our marketing and trading plans into engaging, customer‑centric direct communications.

In this role, you’ll be responsible for briefing, building, and deploying emails across broadcast, targeted, and automated journeys. Reporting into the Head of Retention, you’ll work closely with our creative, brand, merchandising and CRM teams to ensure every communication aligns with our brand, speaks clearly to each audience segment, and supports our wider retention strategy.

This is an excellent opportunity for someone who loves storytelling through content, understands customer behaviour, and thrives in a highly collaborative environment.

This is a full‑time position of 37.5 hours per week, which requires working in the office for 3 days and remotely for 2 days.

Responsibilities

• Coordinate and execute email campaigns end-to-end, from initial brief through to deployment.
• Translate marketing calendars, product launches and seasonal moments into engaging, on‑brand emails.
• Collaborate with designers and copywriters to develop creative assets that reflect brand tone, visual identity, and audience needs.
• Own the QA process to ensure flawless execution: builds, links, rendering, segmentation, and content accuracy.
• Manage content workflows, timelines, and feedback loops across creative, brand and merchandising teams.
• Ensure all CRM communications deliver clear, compelling storytelling aligned with the brand voice and customer expectations.
• Contribute new ideas for creative formats, testing opportunities, and innovation within the channel.
• Maintain and evolve the CRM/email playbook赌 তাৰ to help guide best practice and support the creative team in producing channel‑relevant content.

About You

• 1–3 years’ experience in CRM, email marketing, or digital vroeaunounding (DTC or e‑commerce experience strongly preferred).
• Strong understanding of brand storytelling, visual content and digital creative best practice. பதிவு?
• Experience collaborating with creative teams and managing campaign workflows.
• Hands‑on experience building and deploying campaigns in a CRM or ESP (Klaviyo, Braze, Iterable, etc. — experience with Bloomreach is a plus).
• Excellent attention to detail with the ability to manage multiple briefs and deadlines.
• Strong writing, editing and content‑review skills, with an eye for narrative clarity, layout quality and brand consistency.

What’s in it for You?

• 💰 Salary is between £25,000 - £30,000 depending on experience and skills
• 🤩 Total value of our perks is worth £3,000+ per year ambit!
• 🅿️ Free parkingon-site
• 💪 Free gym accesson-site
• ☕ Unlimited coffee and teathroughout the day
• 🍰 Free fresh fruit and cakedaily
• 🍴 Subsidised meals- breakfast and lunch
• 🏢 Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
• 🏆 Opportunity to work with a passionate team
• 🎁 Generous colleague discount- 40% off to spend in store or online + 30% for friends and family
• 🌍 2 x Annual paid volunteering days
• 📞 Employee Assistance Programme
• 👥 Friends and Family Referral Scheme
• 🏖️33 Days Annual Leave (including bank holidays)
• 💰 Discretionary bonus scheme of up to 15%
• 🅱️ B Corp certified companycommitted to ethical practices and sustainability
• 🥇 A company recognised as a Great Place to Work for 4 consecutive years
• 🩼 Disability Confident Leader

We Welcome Everyone

At ProCook महाम committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team,=subprocess to create a positive impact on the planet.