Electrical Administrator

Daniel Owen Ltd; City Of London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A prominent recruitment agency in London is seeking an Electrical Administrator to provide essential administrative support to the Electrical Compliance team. This role includes managing Stage 1 complaints, liaising with residents and contractors, and ensuring effective delivery of electrical inspections and works. Ideal candidates will have strong organizational skills, a commitment to customer service, and experience in handling complaints. The position is permanent and offers a salary of up to £30,500 per annum.

Qualifications

• Experience in an administrative role, preferably in housing or compliance.
• Ability to manage customer complaints professionally and empathetically.
• Strong organizational skills to manage various tasks efficiently.

Responsibilities

• Provide administrative support for electrical compliance team activities.
• Manage Stage 1 complaints related to electrical services.
• Assist in Resident engagement regarding electrical safety access.

Skills

Administrative support

Communication skills

Customer service

Complaint handling

Job description

Electrical Administrator/Stage 1 complaints
2 days bromley and 3 days tower hamlets
Permanent
paying up to £30,500 per annum

The Electrical Administrator provides essential administrative support to the Electrical Compliance team, ensuring the effective delivery of electrical inspections, testing, and remedial works across the housing stock. The role includes managing Stage 1 complaints, liaising with residents and contractors, and assisting with operational activities such as the delivery of no-access letters to social housing properties. The postholder will help ensure statutory compliance while maintaining a high standard of customer service.

Electrical Administration

• Provide administrative support to the Electrical Compliance team to support the delivery of electrical inspections and works.
• Maintain accurate records for electrical safety certificates, inspection dates, works orders, and compliance data.
• Coordinate appointments and access arrangements with residents, contractors, and internal teams.
• Update housing management and compliance systems with electrical certification and related documentation.
• Prepare correspondence, reports, and schedules relating to electrical compliance activities.
• Monitor no-access cases and support escalation processes in line with policy.

Stage 1 Complaints Handling

• Manage and respond to Stage 1 complaints relating to electrical works and services, in line with organisational procedures and timescales.
• Investigate complaints by liaising with residents, contractors, and internal teams to gather information.
• Draft clear, professional, and empathetic written responses that address concerns and set out agreed actions or resolutions.
• Ensure complaint cases are accurately logged, tracked, and closed on the appropriate systems.
• Identify recurring issues and contribute to service improvement discussions.

Resident Engagement & No Access Support

• Assist with the delivery of no-access letters to residents' properties where access has not been achieved for electrical inspections or works.
• Communicate with residents in a professional and sensitive manner, explaining the importance of electrical safety and access requirements.
• Accurately record visit outcomes and provide feedback to the Electrical Compliance team.
• Support compliance with statutory obligations and organisational procedures relating to access