E-Learning Clerical Support Apprentice

Portsmouth Hospitals University NHS Trust; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Portsmouth is seeking an enthusiastic E-Learning Clerical Support Apprentice to join their dynamic team. This full-time role offers a fantastic opportunity to gain hands-on experience in eLearning and library science while providing vital support to healthcare professionals. Ideal candidates will have strong communication and organizational skills, a passion for technology, and a commitment to customer service. Join us to make a real impact on learning and development in the NHS, with career progression and mentorship opportunities available.

Benefits

On-site Nursery

Access to Wellness Centre

Participation in staff networks

Recognition awards

Qualifications

• Good general education with 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.
• Proven experience in a customer‑facing environment.
• Familiarity with regular use of computers.

Responsibilities

• Act as the first point of contact for staff navigating eLearning platforms.
• Provide basic training and troubleshooting for online learning databases.
• Assist in the setup and execution of induction sessions.
• Gain experience in a library setting assisting with various enquiries.

Skills

Customer Service Skills

Organizational Skills

Technical Familiarity

Communication Skills

Education

5 GCSEs at Grade 4/C or above including English Language

Tools

Microsoft Office

Job description

• Weekly Hours / Programmed Activities: 37.5
• Salary Band: Band 2
• Staff Group: Administrative and Clerical
• Contract Type: Permanent
• Job Area: Admin and Corporate

Company Description

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Job Description

This post is only open for applications for individuals employed by Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

Band 2: £24,465

Permanent contract

Full time hours: 37.5 per week

Are you tech-savvy, organised, and eager to help others learn? We are looking for an enthusiastic E-Learning Clerical Support Apprentice to join our dynamic team. This isn’t just a job, it’s a launchpad for your career in eLearning and library science.

The Opportunity

We sit at the heart of the Trust’s knowledge sharing. As an apprentice, you will be the "face" of our eLearning services, acting as the bridge between healthcare professionals and the digital tools they need to save lives.

You’ll gain hands‑on experience in a professional, supportive environment, helping staff across the Trust (including MOD and Equans partners) access vital training. Under the guidance of the eLearning Technologist, you will develop specialised skills in both eLearning technology and library science.

What You’ll Be Doing

• Be the Digital Guide: Act as the first point of contact for staff, helping them navigate platforms like ESR and Clinical Skills.net with a friendly, professional touch.
• Master New Systems: Learn the ins and outs of online learning databases and provide basic training and troubleshooting for Trust staff.
• Support Trust Induction: Play a key role in welcoming new starters by helping with the setup, execution, and troubleshooting of induction sessions.
• Level Up Your IT Skills: Become an expert in Microsoft Office and gain a foundational understanding of course design and platform maintenance.
• Collaborate & Create: Work alongside the eLearning Technologist to design training guides, update webpages, and suggest fresh ideas to improve our working procedures.
• Library Support: Gain experience in a library setting by assisting customers at the front desk (issue desk) with a wide variety of enquiries.

Who You Are

• A People Person: You enjoy helping others and can communicate clearly and kindly via phone, email, and in person.
• Tech‑Curious: You have a natural interest in IT and are eager to learn how digital learning platforms function.
• Organised: You can manage a busy inbox, maintain calendars, and keep track of training data effectively.
• A Team Player: You’re ready to pitch in, share ideas, and grow professionally through feedback and hands‑on experience.

Why Join Us?

• Career Development: Gain a recognised qualification.
• Expert Mentorship: You won’t be doing this alone. You’ll receive dedicated support and guidance from senior staff every step of the way.
• Real Impact: Your work directly supports the development of the healthcare professionals who keep our community healthy.
• Career Progression: Develop a broad toolkit of skills that are highly valued across the NHS.
• Education: A good general education, including 5 GCSEs (or equivalent) at Grade 4/C or above, specifically including English Language.
• Customer Service: Proven experience working in a customer‑facing environment.
• Technical Familiarity: Previous experience in a role that involves regular use of computers.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on‑site Nursery, access to our free Beach Hut for those long summer days, our on‑site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

Job Location

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