Education Penalty Notice Officer

Service Care Solutions; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector recruitment agency seeks an organized Education Penalty Notice Officer for a 3-month contract in Brent Council. The role involves coordinating the issuance of Education Penalty Notices, maintaining accurate records, and ensuring compliance with relevant legislation. Successful candidates will have significant experience with Oracle Finance, strong data analysis skills, and a commitment to customer service. This position offers a full-time schedule, working closely with various stakeholders to enhance service delivery.

Qualifications

• Significant experience using the Oracle Finance System or similar.
• Strong knowledge of relevant legislation regarding Education Penalty Notices.
• Evidence of ongoing Continuing Professional Development.

Responsibilities

• Coordinate processes for issuing Education Penalty Notices and collecting fines.
• Improve existing systems to enhance efficiency and service delivery.
• Maintain accurate records of EPN transactions.

Skills

Oracle Finance System

Microsoft Excel

Data analysis

Customer service

Job description

Education Penalty Notice Officer
Initial 3-month contract | 36 hours per week | £26 (Umbrella) per hour (£19 PAYE an hour)

Brent Council is seeking an organised, proactive, and knowledgeable Education Penalty Notice Officer to join the Education Welfare Service (EWS) on an initial three-month assignment. This role plays a key part in ensuring the effective and lawful administration of Education Penalty Notices (EPNs), supporting both operational practice and statutory responsibilities within the borough. You will work closely with Education Welfare Officers, Finance teams, schools, and families to ensure penalties are issued correctly, payments are processed efficiently, and customer experience remains high. This is an excellent opportunity for someone with strong financial system experience—particularly Oracle Finance—and a detailed understanding of attendance legislation.

Key Responsibilities

• Work collaboratively with Education Welfare Officers and the Finance Team to coordinate all processes involved in issuing Education Penalty Notices (EPNs) and collecting fines on behalf of the Education Welfare Service (EWS).
• Review, refine, and streamline existing systems and procedures to improve efficiency, accuracy, and service delivery.
• Maintain accurate and compliant computerised and manual records of all EPN transactions, ensuring alignment with the Data Protection Act and Brent Council’s financial regulations.
• Update, monitor, and administer Oracle Financial System records, acting as a key liaison with Brent Financial Service Centre to ensure smooth payment processing and a positive customer experience.
• Take a proactive role in supporting Education Welfare Officers (EWOs) in the correct and effective issuing of EPNs, demonstrating an in-depth understanding of statutory guidance and attendance legislation.
• Manage and resolve queries from schools, parents, and other stakeholders relating to EPNs and fine collection, delivering a professional and customer-focused service.
• Contribute to the wider delivery of Brent Council’s corporate priorities and strategic objectives.

Essential Knowledge & Experience

• Significant experience using the Oracle Finance System (or another major financial management system).
• Evidence of ongoing Continuing Professional Development (CPD).
• Strong knowledge of relevant legislation including:
  • Section 7 and Section 444 of the Education Act 1996
  • Education (Penalty Notices) (England) Regulations 2007
  • EWS Non-School Attendance Education Penalty Notices Local Code of Conduct
  • EWS Prosecution Policy
• High proficiency in Microsoft Excel and strong skills in data analysis and reporting.
• Excellent organisational, communication, and customer service skills.

Job Info

Job Title: Education Penalty Notice Officer

Company: Service Care Solutions

Location: Brent Council

Posted: Dec 2nd 2025

Closes: Jan 2nd 2026

Sector: Education

Contract: Contract

Hours: Full Time