EDT Service Manager

The Royal Borough of Kensington & Chelsea Council; City Of London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A local government council in London seeks a Social Work Team Manager to lead the out-of-hours service for adults. This role requires significant experience as an Approved Mental Health Professional and an understanding of effective care delivery. The ideal candidate will manage a skilled team, represent the service in multi-agency forums, and foster relationships to improve service quality and community impact.

Benefits

Annual salary increases

Cost of living pay rises

Commitment to diversity and inclusion

Qualifications

• Qualified and registered social worker with substantial experience as an AMHP.
• Experience managing teams in local authority settings required.
• Strong understanding of delivering safe and effective out-of-hours care.

Responsibilities

• Lead the Tri-Borough Emergency Duty Service for adults.
• Support and manage a skilled team handling complex, urgent cases.
• Represent the service in multi-agency forums and oversee service improvement.

Skills

Leadership

Communication

Diplomacy

Crisis management

Education

Registered social worker

Approved Mental Health Professional (AMHP)

Tools

Excel

Business analytics software

Job description

Overview

Take charge of a fast-moving, high-impact service and lead by example. As a Social Work Team Manager, you'll lead our Adults out-of-hours service, supporting staff with working across our three boroughs as they respond to emergency adult referrals for a range of situations for local residents and stakeholders, and providing appropriate interventions in supporting people to manage their health and safety, and promote their wellbeing.

Working style

You'll be based in the Borough for a minimum of 2 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing

In this role, you'll lead the Tri-Borough Emergency Duty Service - our out-of-hours social care provision for adults. Every shift brings something new, and you'll be right at the centre of it all: supporting the team, managing risks, and making sure decisions are rooted in care, competence and compliance with the law.

You'll manage a skilled team of AMHPs/Social Workers and Triage officers who handle complex, urgent cases. That includes leading regular handovers, overseeing safeguarding referrals, managing rotas and stepping in on the central AMHP rota once a month. You'll also represent the service in key multi-agency forums, building strong relationships with the police, NHS and other partners.

Alongside the day-to-day, you'll lead on service improvement, work collaboratively with our partners and stakeholders to ensure effective service delivery across the Boroughs and support the Service Manager on project work - including supporting a major service review. You'll take responsibility for performance monitoring, audits, and budget management, making sure we maintain high standards across the board.

What you'll bring

You'll be a qualified, registered social worker with substantial experience as an Approved Mental Health Professional (AMHP) - and ideally a Best Interest Assessor (BIA) too. You'll bring experience managing teams in local authority settings, and a strong understanding of what it takes to deliver safe and effective out-of-hours care.

You'll need to be flexible and calm under pressure, with the ability to lead teams through uncertainty and adapt to complex situations quickly. You'll also bring excellent communication and diplomacy skills, along with confidence using auditing systems and tools like Excel or business analytics software to monitor performance.

Most importantly, you'll bring the values and resilience needed to lead in this unique and high-impact area of adult social care.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

Role context

This role reflects the heart of our 'we're all in' mindset. You'll lead a team that gets stuck in when the rest of the world winds down - helping people through crises, finding solutions and making sure no one falls through the gaps. Your leadership will help us deliver a service that's trusted, responsive and rooted in care.

Interview Details

Interviews will be held in person on week commencing 13th October 2025

Requirements

This role requires an Enhanced DBS with Adults barred list

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive.

We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.