eCommerce Operations Manager

Barclay Meade; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading FMCG company is seeking an experienced eCommerce Operations Manager to oversee their online operations and manage a team. The role involves inventory management, fulfilment, and continuous process improvement. Ideal candidates should have experience in operations management within FMCG or retail, along with a strong commitment to driving performance and customer satisfaction.

Qualifications

• Experience in Operations Management and eCommerce required.
• Experience in FMCG, retail or manufacturing is crucial.
• Track record of implementing processes and systems (ERP/WMS/MRP).
• Knowledge of Lean and 6S methodologies is a plus.

Responsibilities

• Lead eCommerce fulfilment operations ensuring efficiency and safety.
• Own end-to-end operations from inventory to product launches.
• Collaborate with marketing, sales, and supply chain teams.
• Drive continuous improvement initiatives using Lean methodologies.
• Develop a growing team to foster a high-performance culture.

Skills

Operations Management

eCommerce

Continuous Improvement

Lean Methodologies

Communication

Job description

Overview

Successful FMCG Business requires an eCommerce Operations Manager. Applicants need a broad Operations Management background, ideally within FMCG, manufacturing or retail, with exposure to eCommerce, Fulfilment, process improvement.

The eCommerce Operations Manager will be responsible for managing the organisation's online and eCommerce offering, managing a team of 2 direct reports. The brief will be to implement new and streamline existing processes/systems, to contribute to the success of the online area of the business, brand and new products.

This is an exciting end-to-end operations role encompassing inventory management, fulfilment and the opportunity to guide and drive a high-performing team.

Responsibilities

• Lead and manage our eCommerce fulfilment operations - ensuring safety, efficiency, quality, and team performance.
• Own the end-to-end operations of eCommerce brand - from inventory to seamless product launches.
• Work cross-functionally with marketing, product development, sales, and supply chain teams.
• Drive continuous improvement initiatives using Lean/Kaizen methodologies.
• Lead and develop a growing team, fostering a collaborative, high-performance culture.
• Build strong customer relationships and ensure high levels of satisfaction.
• Monitor and report KPIs, ensuring fulfilment tools and systems support business growth.

Qualifications

• Experience working in Operations Management, Fulfilment or eCommerce
• Experience working in FMCG, retail or manufacturing
• Demonstrable track record in implementing new processes, SOP, or systems (ERP/WMS/MRP), tools, ways of working etc.
• Passion for CI and knowledge of LEAN and 6S methodologies
• Previous experience of managing staff
• A positive, proactive self-starter and great communicator