eCommerce Manager - Food and Drink

Shanghai VIM Industrial Design Co., Ltd.; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading e-commerce company in London is looking for an experienced eCommerce Manager to drive growth and performance for the Food & Drink category. This role involves developing strategy, collaborating with various teams, and utilizing data-driven insights. Ideal candidates will have strong knowledge of e-commerce principles, digital analytics, and excellent communication skills. The position supports hybrid working arrangements.

Benefits

Employee Discount - 25%

Bonus

Pension company contribution

33 Days Holiday per year

Private Medical Care

Electric Car Scheme

Qualifications

• Strong knowledge of e-commerce principles and environment.
• Proficiency in digital analytics platforms for performance measurement.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement comprehensive category strategies.
• Collaborate with various teams to enhance customer experiences.
• Drive initiatives to improve site performance and customer journey.

Skills

E-commerce principles and environment

Digital analytics platforms (e.g. Google Analytics)

Customer journey mapping

Market trends analysis

Communication and interpersonal skills

Tools

Google Analytics

Tableau

Content Management Systems

Job description

Overview

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities. We have a fantastic opportunity to join us as an eCommerce Manager in our growing Digital team. This role is responsible for driving growth and performance for the Food & Drink category across both website and app for the UK and Ireland.

The Role

This is a highly visible role where you will regularly be collaborating with a range of stakeholders across Digital, Commercial, Tech, Retail Operations, Marketing, and Finance to ensure alignment for all plans to drive performance and experience. You are the primary point of contact for your commercial teams to shape and deliver the digital category strategy, considering a range of KPIs such as revenue, margin, customer growth, conversion and many more.

The Role details:

• Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities
• Use data-driven insights to identify and implement continuous improvements to site and category performance.
• Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences.
• Work closely with supply chain planning and logistics teams to ensure accurate inventory levels, forecasting demand and coordinating relevant activity to minimise stockouts and sell through excess inventory.
• Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand.
• Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision

Location

This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.

The Person

Key Requirements:

• Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles.
• Expertise in monitoring market trends and competitive activities, ideally within the Food & Drink landscape, translating insights into actionable strategies to maintain market leadership.
• Proficiency in digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to measure performance metrics and implement data-driven improvements.
• Knowledge of content management systems (CMS) and merchandising tools to drive website and app performance.
• Track record of identifying and quickly implementing revenue-driving opportunities, such as new promotional tactics, range expansion, and building partnership opportunities.
• Ability to analyse complex data sets to identify trends, address challenges, and continuously offer new solutions
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external partners

What We Offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We are committed to helping every colleague thrive across all dimensions of wellbeing, and we uphold a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues\' experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).