eCommerce Coordinator, Product - FTC

Charlotte Tilbury; London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A global beauty brand in London is looking for an eCommerce Coordinator to enhance product launches and performance initiatives. You'll coordinate teams, manage timelines, and ensure operational excellence with a focus on the beauty industry. Ideal candidates should have strong organizational skills and proficiency with eCommerce tools. The position offers flexibility, competitive vacation days, and a unique work culture.

Benefits

25 days holiday plus bank holidays

Generous employee discounts

Flexible hybrid working model

Parental leave policy

Wellness benefits

Qualifications

• A confident user of eCommerce tools.
• Previous experience in Excel for reporting.
• Familiarity with Looker or Google Analytics.

Responsibilities

• Execute launches of new products on the website and app.
• Coordinate launch readiness across teams.
• Monitor and report on product performance.

Skills

eCommerce tools expertise

Excel and Microsoft Suite proficiency

Experience with Looker or Google Analytics

Organizational skills

Attention to detail

Cross-functional teamwork

Passion for the beauty industry

Job description

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

Please note this is a 12-month FTC.

You will support the eCommerce Manager in delivering smooth and impactful product launches and performance initiatives on CT.com. This role is hands-on and execution-focused, helping to coordinate product setups, track performance, manage stock-related tasks, and support key campaigns and commercial events. You’ll work closely with cross-functional teams and play a key role in ensuring operational excellence.

As an eCommerce Coordinator, Product you will

• Execute the launch of new products and bundles on the website and app, including QA checks (with support from Coordinator colleagues as needed)
• Coordinate launch readiness across teams, managing checklists and timelines, and maintaining calendars and documentation
• Brief content and UX teams with clear rationale and requirements for product launches
• Track and manage ancillary stock (e.g., gift wrap, seasonal items) and samples in partnership with operations
• Assist in preparing and updating product forecasts, including compiling summaries for internal stakeholders
• Monitor and report on product and category performance, pulling weekly reports and supporting data analysis
• Contribute to post-launch and campaign wrap-ups by gathering insights and sharing thoughts
• Help manage and optimise the bundle strategy to drive cross-sell and average order value
• Run the operations of our review platform ensuring timely briefs and send outs, share thoughts on improvements with Manager. Own auditing reviews ensuring themes are picked up on and shared for action
• Track competitor activity, gifting trends, and innovation to support strategic planning
• Support the eCommerce Manager in project managing major commercial events like Cyber Week and Summer Sale
• As needed - support promotional setup and merchandising updates or QA

Who you will work with

Reporting into the eCommerce Manager, Product

About you

• Confident with eCommerce tools (EP)
• Previous experience in Excel and Microsoft Suite for reporting
• Comfortable with software such as Looker or Google Analytics
• Highly organised with strong attention to detail
• Comfortable working cross-functionally and managing multiple priorities
• Passion for the beauty industry

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!