Dynamics 365 Copilot Solution Architect

KPMG-UnitedKingdom; Birmingham; On-site; GBP 60,000 - 85,000; Full time

Job summary

A global consulting firm in Birmingham is seeking a Dynamics 365 Copilot Solution Architect to lead the delivery of complex CRM solutions. The ideal candidate will have deep technical expertise in DevOps, strong presentation skills, and significant experience in managing large-scale implementations. This role offers an opportunity to enhance business performance through innovative solutions and collaboration across teams.

Qualifications

• Proven CRM Solution Architect experience with large-scale implementations.
• Experience presenting to C-Suite stakeholders.
• Expertise in mentoring junior staff.

Responsibilities

• Lead customer delivery of Microsoft Dynamics 365 solutions.
• Manage commercial and contractual aspects.
• Identify and mitigate business/project risks.
• Deliver consultancy according to methodologies.

Skills

Deep technical expertise in DevOps

Strong technical architecture experience

Extensive experience leading end-to-end delivery

Proven experience in CRM configuration

Good understanding of Azure

Experience with Agile methodology

Education

Relevant certifications (CRM Online 2013, 2015, 2016, or 365)

Tools

Microsoft Dynamics 365

Azure cloud technologies

Job description

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Dynamics 365 Copilot Solution Architect, Birmingham

Client: KPMG-United Kingdom

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 38dabe70ccde

Job Views: 9

Posted: 25.08.2025

Expiry Date: 09.10.2025

Job Description:

Job description

MS Dynamics Solution Architect

Role Purpose

KPMG Microsoft Business Solutions is building a world-class Microsoft Dynamics Practice focusing on advisory and implementation services related to Microsoft Dynamics 365 (CRM & ERP). The role involves leading the implementation of these systems and engagements involving Independent Programme Assurance when third parties deliver such programmes.

The Solution Architect will lead the technical delivery of Microsoft Dynamics 365/CRM solutions on large, complex programmes or portfolios, driving deep technical expertise within DevOps and providing functional leadership. The role requires building strong business relationships at a senior level, championing innovation, sharing Thought Leadership, and collaborating globally to enhance Dynamics functionality, providing KPMG with a competitive edge.

The architect will also identify development needs within the team, provide coaching and mentoring, and promote collaboration.

Role Responsibilities

• Lead customer delivery of Microsoft Dynamics 365/CRM solutions on large, complex programmes, managing a team and cross-functional specialists.
• Manage commercial and contractual aspects to ensure quality and profitability.
• Execute projects to meet quality standards within a commercial context.
• Manage scope and deliver timely, quality deliverables.
• Create innovative, repeatable solutions to enhance business performance.
• Ensure pre-sales engagements are delivered with rigour and attention to detail.
• Identify and mitigate business/project risks, ensuring work fits capabilities and risk criteria.
• Deliver consultancy according to methodologies, ensuring successful software implementation.
• Conduct project reviews to identify lessons learned and improve future quality and planning.
• Maintain Microsoft accreditation and stay updated with technical developments.
• Promote firm values, inclusive collaboration, and drive change through motivating team members.

Knowledge & Skills (including Qualifications)

• Deep technical expertise in DevOps and broad knowledge of Dynamics CRM capabilities, with appropriate certifications (CRM Online 2013, 2015, 2016, or 365).
• Strong technical architecture experience, especially around integrating Microsoft Dynamics CRM with other solutions.
• Extensive experience leading end-to-end delivery of complex CRM solutions, including systems integration.
• Proven experience in CRM configuration, customization, workflows, dashboards, forms, views, and reports development.
• Good understanding of Azure and cloud technologies.
• Broad understanding of the software development lifecycle.
• Specialism in one industry or sector is essential.
• Experience with Agile methodology.

Experience and Background

• Expertise in providing out-of-the-box and custom solutions in Microsoft Dynamics 365.
• Extensive experience as a CE consultant, capable of leading engagements and presenting to C-Suite stakeholders.
• Experience with Dynamics 365 as a Solution Architect.
• Experience with large-scale CE implementations, focusing on reducing development effort and simplifying delivery.
• Pre-sales experience.
• Excellent presentation and demonstration skills.
• Knowledge of business process mapping, modeling, and documentation.
• Experience mentoring junior and offshore staff.