Service Transition Manager

Experis - ManpowerGroup; Malvern; On-site; GBP 60,000 - 80,000; Part time

Job summary

An IT services consultancy in Malvern is seeking a DV Cleared Service Transition Manager to lead successful transitions of services into live environments. The ideal candidate will possess extensive experience in service transition, strong communication skills, and qualifications in ITIL and Agile methodologies. This role requires collaboration with project teams and conducting post-transition reviews for continuous improvement. Competitive compensation of up to £755 per day is offered for this dynamic position.

Qualifications

• Extensive experience in Service Transition within large, complex organisations.
• Proven ability to drive customer excellence across diverse service portfolios.
• Strong operational knowledge of service concepts and techniques.

Responsibilities

• Act as SME and Service Design & Transition Lead, overseeing service handovers.
• Collaborate with project teams to ensure service readiness.
• Develop transition plans and manage risks during transitions.
• Conduct post-transition reviews for continuous improvement.

Skills

Service Transition experience

Excellent communication skills

Risk management

Stakeholder engagement

ITIL V3/V4 qualification

Agile methodologies

Education

Prince2 or MSP certification

Job description

Job Title DV Cleared Service Transition Manager

Location: Malvern
Duration: 3-6 months with possible extension
Rate: Up to £755 per day via an approved umbrella company

Must be eligible and willing to go through the DV Clearance process

Our client, a reputable organisation in the IT sector, is hiring for a Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects.

What you'll be doing:

• Act as SME and Service Design & Transition Lead, overseeing service handovers into live operation.
• Collaborate with project teams, service desk, and technical operations to ensure service readiness.
• Develop transition plans, acceptance checklists, and manage risks/issues during the transition.
• Ensure operational teams are trained and prepared for support post go-live.
• Conduct post-transition reviews, capturing lessons learned for continuous improvement.
• Lead service acceptance into production, verifying all criteria are met.
• Drive standardisation of processes across support areas, promoting high-quality service delivery.
• Support early life support and transition plans to BAU, within ITIL and Agile frameworks.

What you'll bring:

• Extensive experience in Service Transition within large, complex organisations.
• Proven ability to drive customer excellence across diverse service portfolios.
• Strong operational knowledge of service concepts and techniques.
• Excellent communication skills, capable of simplifying complex topics.
• Skilled in risk management, problem-solving, and stakeholder engagement.
• Qualified in ITIL V3/V4, with experience in Agile methodologies.
• Certifications such as Prince2 or MSP are desirable.
• Willingness to travel and hold DV security clearance.

Join our client's team and help deliver high-standard, reliable IT services that meet evolving business needs. If you thrive in dynamic environments and have a passion for service excellence, we want to hear from you!