Duty Manager - Starbucks

RHR UK; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager in Bristol Temple Meads. This full-time position offers £13.30 per hour, with additional pay for night shifts. Responsibilities include overseeing daily operations, leading a team, and ensuring high customer service standards. Ideal candidates thrive in fast-paced environments and are over 18 years old. Benefits include discounted meals, employee discounts, and development programs. Step up and join our dynamic team today!

Benefits

Discounted meal while on shifts

Employee discounts

Friends and family discount app

Award-winning training

Health & wellbeing support

Qualifications

• Must be 18 years of age or over.
• Ideal candidates have experience in busy hospitality or retail.
• Experience with night shifts is a plus.

Responsibilities

• Oversee daily operations including opening and closing.
• Lead the team on busy shifts to maintain energy.
• Inspire team to provide excellent customer service.
• Monitor unit performance and initiate improvements.

Skills

Leadership

Customer service

Problem-solving

Job description

DUTY MANAGER – BRISTOL TEMPLE MEADS, STARBUCKS

Pay Rate: £13.30 per hour + an additional £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.

Employment Type: Full time (30 hrs)

Hours: 5 am to 10 pm. Flexible across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager and step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy!

About You

Hospitality moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader roles have your name on it.

Due to some responsibilities within the Duty Manager role, applicants must be 18 years of age or over.

Duty Manager Role

Take ownership of opening, closing and daily operations while solving problems on the fly.

Lead your team through busy shifts, keeping the energy high and the atmosphere positive.

Inspire your team to deliver great customer service and be the go‑to person for customer and team queries.

Results‑focused: stay informed about unit performance and champion improvements.

Previous experience leading a team in busy hospitality or retail is ideal and/or if you’ve tackled night shifts before, even better!

Benefits

• Discounted meal while on shifts.
• Employee discounts.
• Friends and family discount app.
• Award‑winning training, apprenticeships and development programmes.
• Health & wellbeing support.

A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents and backgrounds.