Duty Manager (Night Shift) - Bristol Airport

Optime Group; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major aviation services provider is seeking a Duty Manager (Night Shift) at Bristol Airport. This role involves leading teams to deliver aircraft cleaning services on time while maintaining high service standards. Candidates must have prior experience in aviation operations, strong leadership and communication skills, and a full UK driving license. The position offers a pay rate of £16.18 per hour with a shift pattern of 4 nights on and 4 nights off. Training is provided for all new hires.

Benefits

Weekly Pay

Full site training and onboarding

Permanent Role

Qualifications

• Previous aviation operations or duty management experience is essential.
• Strong leadership and people management skills.
• Excellent planning and communication abilities.
• Full UK manual driving licence is essential.

Responsibilities

• Lead the night operation to ensure aircraft services are delivered on time.
• Maintain high service levels across all customer airlines in line with SLAs.
• Support station management with coaching and staff development.
• Ensure company and airline health and safety procedures are followed.

Skills

Leadership

Communication

Decision-making

Planning

Job description

Duty Manager (Night Shift) Aviation recruitment experts Optime Group are excited to be recruiting for a Duty Manager (Night Shift) to join a major aircraft cleaning operation at Bristol Airport.

This is a senior night‑shift operational role, responsible for leading teams, maintaining airline service level agreements, and ensuring the safe, on‑time delivery of aircraft cleaning services across a busy airport environment.

What’s on offer:

• Rate of Pay: £16.18 per hour
• Shifts: Night Shift (18:45 – 06:45)
• Shift pattern: 4 nights on / 4 nights off
• Weekly Pay (every Friday)
• Full site training and onboarding provided
• Permanent Role

Start Date:

ASAP!

Key Duties:

Operational Leadership & Service Delivery

• Lead the night operation to ensure all aircraft services are delivered on time and to the required standard.
• Maintain high service levels across all customer airlines in line with SLAs.
• Investigate service failures and respond to airline customers where required.
• Ensure effective communication with the Station Manager to support smooth operational delivery.

People Management & Welfare

• Support station management with coaching, motivation and performance management.
• Identify training needs and support staff development.
• Conduct staff assessments and aircraft cleaning inspections.
• Ensure company welfare policies are applied in line with regulations, internal policies and customer obligations.
• Lead by example with a proactive and professional approach.

Health, Safety & Compliance

• Maintain a zero‑tolerance approach to health and safety non‑compliance.
• Ensure company and airline procedures are followed at all times.
• Inspect equipment to ensure operational and safety standards are met.
• Ensure all mandatory training requirements are completed.

Operational Control & Reporting

• Review operational reports and resolve issues to minimise costs and avoid delays.
• Manage associated paperwork and AV Clean systems in line with regulatory and company requirements.
• Deliver effective pre‑shift briefings and ongoing shift communication.
• Complete administrative duties including reports, emails and employee relations documentation.

Customer & Stakeholder Management

• Proactively support the Station Manager with airline complaints or service issues.
• Maintain a professional and impartial approach with staff, airlines and airport stakeholders.
• Support continuous improvement to minimise service defects and meet performance targets.

Requirements:

• Previous aviation operations or duty management experience is essential.
• Strong leadership and people management skills.
• Excellent planning, communication and decision‑making abilities.
• Ability to assess situations quickly and implement corrective actions.
• Good working knowledge of health & safety, employment and security obligations.
• Flexible approach to working shifts where required.
• Full UK manual driving licence is essential.
• Must be over 18 and have the Right to Work in the UK.

Please note:

• As this is an airport‑based role, successful candidates must pass security checks in line with CAA regulations, including:
• 5‑year checkable work history.
• Criminal record check with no disqualifying convictions.

For an opportunity to join this high‑performing aviation operation, please submit your CV to apply today.

Optime Group is acting as an Employment Business in relation to this vacancy.