Duty Manager Hotel

The LaLit London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Duty Manager to ensure exceptional guest experiences and lead the Front of House team. Responsibilities include addressing guest queries, resolving issues, and overseeing the reception team. Ideal candidates should have experience in a luxury hotel environment, possess strong communication skills, and pay attention to detail. This position offers a competitive salary and various employee benefits, including discounted accommodations and meals on duty.

Benefits

Competitive salary

Complimentary dry cleaning

Discounted Food and Beverage

Complimentary meals on duty

Learning and development programs

Varied Employee Social Calendar

Qualifications

• Previous experience in Front Office from a luxury 4/5* hotel.
• Strong interpersonal and communication skills.
• Exceptional customer care skills.

Responsibilities

• Ensure guests have an enjoyable experience.
• Respond to guest queries and issues.
• Lead and motivate the reception team.

Skills

Interpersonal skills

Communication skills

Customer care

Teamwork

Ability to work under pressure

Attention to detail

Flexible attitude

Job description

The LaLit Suri Hospitality Group, headquartered in New Delhi, is India's largest and the fastest growing privately owned Hotel Company. The company offers a portfolio of 13 Luxury hotels, palaces and resorts spread across Indian sub-continent.

"Developing Destinations and not just hotels" is our conviction. We believe that involving local people in our initiatives bring popularity to the destination, boost tourism and bring peace & prosperity to the region. It acts as an economic multiplier, giving jobs and livelihood to many. We describe ourselves as "Traditionally Modern, Subtly Luxurious, Distinctly LaLit"

We are currently seeking a Duty Manager to join our dedicated Front of House team.

Your New Role

As Duty Manager you will ensure that all guests and your team have an enjoyable experience whilst at The LaLiT London. Your responsibilities will include:

• You will have heavy presence in the hotel, making yourself available to our guests and responding to all guest queries.
• Ensure our VIPs and any special occasion bookings are well looked after and followed up on.
• Communicating guest feedback and any areas of concern.
• Taking responsibility to resolve issues that arise in the Hotel
• You will be a great team leader, ensuring the reception team are well informed, trained and motivated.
• Being aware of room availability as well as special events and ensuring the team are also aware.

What you will need to succeed

• Previous experience Front Office from a luxury 4/5* hotel
• Strong interpersonal & communication skills
• Exceptional customer care skills
• Great team worker
• Ability to work under pressure
• Pride and attention to detail in your work
• Flexible attitude

What’s on offer

• Competitive salary
• Complimentary dry cleaning of business attire/uniform
• Discounted Food and Beverage and accommodation rates
• Complimentary meals on duty
• Learning and development programs
• Varied Employee Social Calendar

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.