Duty Manager

Juice Hospitality Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious luxury hotel in the UK is seeking a Duty Manager to oversee daily operations and enhance guest experiences. The ideal candidate will have proven management experience in high-end hospitality and strong leadership skills. This role offers a competitive salary of £34,200 per annum plus tronc, along with opportunities for career growth in a collaborative work environment. Flexibility in working hours is required.

Benefits

Competitive salary

Supportive work environment

Career growth opportunities

48-hour workweek

Qualifications

• Proven experience in a supervisory or management role within a luxury hotel or high-end hospitality setting.
• Strong leadership and communication skills with the ability to inspire a diverse team.
• Excellent problem-solving skills and a proactive approach to guest service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily operations across various departments.
• Lead, motivate, and support staff.
• Address guest inquiries, complaints, and requests promptly.
• Ensure compliance with health, safety, and licensing regulations.
• Work with department heads to optimize operations.

Skills

Leadership

Communication

Problem-solving

Customer service

Flexibility

Tools

Opera

Job description

Overview

Join our team at a prestigious luxury hotel and spa as a Duty Manager, where you’ll play a pivotal role in delivering exceptional guest experiences at a renowned hospitality destination.

Responsibilities

• Oversee daily operations across various departments, ensuring seamless service and high standards.
• Lead, motivate, and support staff to maintain a professional and welcoming environment.
• Address guest inquiries, complaints, and requests promptly to ensure outstanding satisfaction.
• Ensure compliance with health, safety, and licensing regulations.
• Work with department heads to optimize operations and enhance guest experiences.
• Manage shift schedules to ensure adequate staffing and smooth operations.

Requirements

• Proven experience in a supervisory or management role within a luxury hotel or high-end hospitality setting.
• Strong leadership and communication skills with the ability to inspire a diverse team.
• Excellent problem-solving skills and a proactive approach to guest service.
• Ability to thrive in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Knowledge of hotel operations including Opera and industry best practices.

What We Offer

• Competitive salary of £34,200 per annum, plus approximately £3,600 in tronc.
• A supportive and collaborative work environment.
• Opportunities for career growth within a prestigious hospitality group.
• A 48-hour workweek spread over 5 days.

How to Apply

If you’re passionate about hospitality and ready to elevate guest experiences, please send your CV and cover letter to our recruitment team. We can’t wait to hear from you!

Note: Only shortlisted candidates will be contacted.