Duty Manager

Aimbridge; Stockton-on-Tees; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Duty Manager to lead Front Office operations. You will ensure exceptional guest experiences, manage staff recruitment and development, and oversee operations efficiently. The ideal candidate has hotel management experience, excellent communication skills, and expertise in hotel software. Join our inclusive team and shape the future of hospitality.

Benefits

Industry leading training and development

Hotel discounts

Wagestream for financial wellbeing

Employee assistance programme

Free staff parking

Qualifications

• Prior experience in managing a hotel front office or similar position.
• Ability to manage customer complaints and queries professionally.
• Proficient in using hotel software and systems.

Responsibilities

• Lead the Front Office operation ensuring exceptional guest experience.
• Oversee recruitment and development of front office team.
• Set departmental objectives and provide feedback regularly.

Skills

Excellent communication skills

Leadership experience

Customer service skills

Organizational skills

Knowledge of hotel software

Tools

Property Management Systems (PMS)

Booking engines

Customer Relationship Management (CRM) tools

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking

A day in the life of…

As Duty Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis

What do we need from you?

• You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
• This role will suit a team leader who is looking for the nect stap in their career.

**Please note we will only be accepting applicants age 18 or above for this role, and you will be requested to provide a Basic Disclosure Check during your onboarding**

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.