Duty Manager

BIAZA (British and Irish Association of Zoos and Aquariums); South Yorkshire; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading animal care organization in South Yorkshire is seeking a proactive Duty Manager to oversee daily operations, ensure compliance with policies, and enhance customer satisfaction. The ideal candidate will have strong leadership skills and experience in the tourism or hospitality sector. Key responsibilities include supervising staff, managing customer inquiries, and ensuring health and safety regulations are met. This position offers a dynamic environment for those passionate about service excellence.

Qualifications

• Proven experience in a managerial role within tourism, hospitality, or retail.
• Strong interpersonal skills to engage effectively with staff and customers.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Supervise daily operations to ensure compliance with policies.
• Lead and develop staff to deliver service standards.
• Handle inquiries, complaints, and feedback professionally.
• Monitor staff performance and provide feedback.

Skills

Leadership skills

Excellent communication

Organizational skills

Customer service orientation

Problem-solving

Flexibility

Job description

Tropical Butterfly House

South Yorkshire

Closing date for applications is: 31st Oct 2025

Overview

We are seeking a dedicated and proactive Duty Manager to oversee daily operations and ensure a high standard of service within our establishment. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to manage a diverse team effectively. This role is crucial in maintaining operational excellence and enhancing customer satisfaction.

Responsibilities

• Supervise daily operations to ensure compliance with company policies and procedures.
• Lead, motivate, and develop staff to deliver exceptional service standards.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Monitor staff performance and provide constructive feedback to enhance productivity.
• Ensure that health and safety regulations are adhered to at all times.
• Manage inventory levels and assist with stock control as required.
• Coordinate with other departments to ensure seamless service delivery.

Requirements

• Proven experience in a managerial role within the tourism, hospitality or retail sector is preferred.
• Excellent communication and interpersonal skills to engage effectively with staff and customers.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• A proactive approach to problem-solving and decision-making.
• Flexibility to work various shifts.
• Knowledge of health and safety regulations relevant to the industry is advantageous.
• A positive attitude with a commitment to delivering outstanding customer service.

If you are passionate about leading teams and ensuring exceptional service delivery, we encourage you to apply for this exciting opportunity as a Duty Manager.

Job Specification

• Unlocking of Centre areas
• Completing daily health & safety checks
• Reporting and recording of any safety issues
• Staff organisation and monitoring throughout the day
• Carrying out and producing daily risk assessments and safe working methods when required
• Ensuring staff are working safely
• Ensuring visitors are behaving safely whilst at the Centre
• Locking up and securing of the Centre at the end of each day
• Leasing with our technical support teams during any technical problems, with till systems, card machines, computers or phone lines
• Dealing with any first aid emergencies
• Helping on car park when required
• Ensuring all end of day duties have been carried out in each section
• Any other duties as reasonably required to meet the business needs
• Please note this list is not exhaustive and a full itinerary of jobs will be given on commencement of employment.
• Knowledge of EPOS systems is desirable
• Certificate in First Aid is desirable
• Certificate in IOSH Safe Management is desirable

BIAZA's office hours are 9am – 5pm Monday to Friday. Contact outside of those times will get a response when we are next in the office.

If your enquiry is urgent and you need a response before the BIAZA office reopens, please call Jo Judge on 07593 580602. If you wish to reach one of our members, please contact them directly.

The British and Irish Association of Zoos and Aquariums is a charitable company limited by guarantee and registered in England and Wales number 6789783. Registered Office Regent’s Park, London NW1 4RY. Registered Charity Number is 1128168 and SC040783 (Scotland)