Duty Manager

HIJOBS; Saasaig; On-site; GBP 32,000; Full time

Job summary

A boutique hotel on the Isle of Skye is seeking a Duty Manager to ensure outstanding service and smooth operations. The role involves leading shifts, managing guest interactions, and overseeing daily operations. The ideal candidate will have a passion for hospitality and experience in a management role. This full-time position offers a competitive salary of £32,000 per year and various employee benefits including discounts and free meals.

Benefits

50% discount in restaurants

Free gym membership

Paid breaks

Extra holiday day for your birthday

Qualifications

• Proven experience in hospitality management, preferably in a hotel environment.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints effectively.

Responsibilities

• Lead and supervise the team during shifts.
• Handle guest inquiries, complaints, and special requests.
• Oversee daily hotel operations and coordination.

Skills

Customer service

Team leadership

Problem-solving

Job description

Overview

Duty Manager at a small boutique Hotel on the Isle of Skye

Are you an experienced Duty Manager with a passion for delivering exceptional guest service?

Would you love the opportunity to live and work in one of Scotland’s most beautiful locations?

Then we’re looking for a Duty Manager to join our team at Duisdale House Hotel on the beautiful Isle of Skye.

We offer both full-time and seasonal positions, with flexible contract lengths. Live-in accommodation is available for the right candidate.

About Us

The Sonas Collection is an award winning, family owned and operated business, comprised of four boutique period properties that have been wonderfully renovated and cared for.

Our main purpose is to deliver warm “Highland Hospitality” to our guests, create great opportunities for our employees and make a difference in our local rural communities.

The word Sonas is Gaelic for “happiness”, and happiness is our aim.

More About the Role

As a Duty Manager, you will play a crucial role in delivering outstanding service and ensuring smooth daily operations. You’ll be responsible for leading shifts, overseeing guest check-ins and check-outs, and ensuring that the highest service standards are met across all areas of the hotel and coaching our colleagues.

This is a hands-on role, and you’ll be working closely with senior management to continuously improve guest satisfaction and operational efficiency.

Responsibilities

• Lead and supervise the team during shifts, ensuring excellent customer service is maintained at all times.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner.
• Oversee daily hotel operations, ensuring smooth coordination between departments.
• Ensure that housekeeping, maintenance, and front-of-house areas meet high standards.
• Support the training and development of staff to maintain a motivated and effective team.

Pay & Benefits

• Real living wage employer - always.
• Fair share of tips - always.
• Company pension scheme.
• Extra holiday day for your birthday.
• 50% discount in our restaurants.
• Special rates across our hotels.
• Free gym membership.
• Free meals while on shift.
• Paid breaks.

Job Type: Full-time

Pay: £32,000.00 per year

Benefits

• Company events
• Company pension
• Discounted or free food
• Employee discount