Duty Manager

RHR UK; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Oxford is seeking a full-time Duty Manager to oversee operations and lead the team. The role involves managing busy shifts, inspiring excellent customer service, and improving unit performance. Ideal candidates are experienced in hospitality or retail and can handle fast-paced environments. The company offers discounts and a supportive work culture. Join the team to make an impact while enjoying a fast-paced and rewarding work environment.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training programs

Health & Wellbeing Support

Qualifications

• Ideal candidates have previous experience leading a team in busy hospitality or retail.
• Applicants must be 18 years of age or over for certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead the team through busy shifts and maintain a positive atmosphere.
• Inspire the team to deliver excellent customer service.
• Monitor unit performance and implement improvements.

Skills

Leadership

Customer service

Problem-solving

Team management

Hospitality experience

Job description

DUTY MANAGER OXFORD, GREGGS

Pay Rate : £13.11 per hour

We have Full Time (30 hrs) roles available.

Hours of operation are 5 : 30am to 10pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU :

Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager roles got your name on it.

Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE :

Take ownership of opening, closing, and daily operations while solving problems on the fly.

Lead your team through busy shifts, keeping the energy high and the atmosphere positive.

Inspire your team to deliver great customer service, be the go-to person for customer and team queries.

Results focussed, staying informed about unit performance and championing improvements.

Previous experience leading a team in busy Hospitality or Retail is ideal and / or and if youve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU :

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

A fast-paced, rewarding role where youll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.