Duty Manager

Blakeney Hotel; North Norfolk; On-site; GBP 25,000 - 30,000; Full time

Job summary

A four-star privately owned hotel in North Norfolk seeks a Duty Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will be friendly, professional, and have prior hospitality experience. Responsibilities include managing staff, training, and handling guest queries efficiently. Competitive pay, tips, and various staff perks are offered. Ideally, candidates should live locally and possess their own transport.

Benefits

A competitive rate of pay

Share of tips and gratuities

Training and personal development opportunities

Meals on duty

Use of hotel leisure facilities

Discounted food and accommodation

Qualifications

• Previous hospitality experience in a quality establishment.
• Ability to work evenings, weekends, and overnight stays.

Responsibilities

• Manage day-to-day operations of the hotel.
• Ensure high levels of service are consistently delivered.
• Handle guest issues and queries professionally.

Skills

Friendly and professional nature

Exceptional customer service

Organisational skills

Communication skills

Interpersonal skills

Staff management skills

Motivation skills

Job description

DUTY MANAGER

The Blakeney Hotel is a four-star, 64-bedroom, privately owned hotel located in an unrivalled position on the Quay in Blakeney, with breathtaking views from the restaurant, bar, and lounges.

We have an exciting and rewarding opportunity for an experienced Hospitality Manager to join our professional and friendly Duty Management team. For applicants with limited managerial experience, we may have supervisory positions with possible opportunities for progression.

Candidates must have:

• A friendly, professional, outgoing nature and a positive attitude
• Previous hospitality experience in a quality establishment
• An ability to deliver exceptional customer service
• Great organisational and communication skills
• Good interpersonal skills and staff management skills
• An ability to motivate and direct staff with enthusiasm and professionalism
• A willingness to work evenings, weekends, and have overnight stays on the premises on a rota basis

Key responsibilities:

• Day-to-day management of the hotel
• Assisting in all departments as business dictates
• Ensuring high levels of service are consistently delivered
• Handling guest issues and queries quickly, discreetly, and professionally
• Ensuring Health & Safety procedures are followed
• Training and monitoring staff performance

We offer:

• A competitive rate of pay
• A share of tips and gratuities
• Training and personal development opportunities
• Meals on duty
• Use of hotel leisure facilities (indoor pool, sauna, steam room, and mini gym) at limited times
• Discounted food and accommodation (depending on availability)

Ideally, you will live locally with your own transport. If you have the necessary skills and would like to join our great team, we would be delighted to hear from you.