Duty Manager

SSP; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality firm is seeking a Duty Manager for Starbucks at Newcastle International Airport. In this full-time role, you will lead a team, ensure smooth operations, and provide exceptional customer service. The position comes with a competitive pay rate of £13.30 per hour, plus an extra £1.50 for shifts between midnight and 6am. Join a dynamic team and enjoy employee discounts and award-winning training programs. If you thrive in fast-paced environments and enjoy leading people, apply today!

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training

Health & Wellbeing Support

Qualifications

• 5 years of references and Criminal Record Check required.
• Must be 18 years or older to perform certain tasks.
• Previous experience in a busy hospitality or retail role is preferred.

Responsibilities

• Take ownership of opening and closing operations.
• Lead your team through busy shifts.
• Inspire team to deliver great customer service.
• Stay informed about unit performance.
• Solve problems on the fly.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

DUTY MANAGER - STARBUCKS, NEWCASTLE INTERNATIONAL AIRPORT

Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6am.

We have Full Time (30-40hrs) roles available.

Hours of operation are 3am and 9pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

Love the sound of coffee brewing, orders flying, and happy customers? Welcome to SSP Starbucks! Join our fun, fast-paced team and enjoy the good vibes every shift.

ABOUT YOU

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail role is preferred.

AS A DUTY MANAGER WE WILL OFFER YOU

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.