Duty Manager

BrewDog; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading craft beer company in London is seeking a passionate Duty Manager to join their team. You will assist in managing daily shifts, support and train staff, ensuring exceptional customer service and an inviting atmosphere. A management background in hospitality is essential, along with a strong customer service focus. Enjoy benefits like profit sharing, staff discounts, and beer training opportunities.

Benefits

Profit Share

Safe Ride Home

Beer Training

Staff Discount

4-Week Sabbatical

Enhanced Sick Pay

Life Assurance

Pawternity Leave

Qualifications

• At least 1-2 years’ experience in a management role in hospitality.
• Customer service focused to ensure a great experience for every customer.

Responsibilities

• Assist and support the management team in the running of shifts.
• Support, train and guide staff in their roles.

Skills

Team Management

Customer Service

Willingness to Learn

Job description

Overview

BREWDOG ARE ON THE HUNT FOR A DUTY MANAGER! We have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer and customer service at all times. We’re looking for a Duty Manager to join the team. In this role you’ll assist and support the management team in the running of shifts, and be involved in back of house duties alongside front of house tasks. A big part of your job will be supporting, training and guiding our amazing staff to be even more incredible in their roles – making the bar a destination people want to come to. You’ll be led by an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor and behind the bar.

Responsibilities

• Assist and support the management team in the running of shifts, and be involved in various back of house duties alongside front of house tasks.
• Support, train and guide staff to excel in their roles, helping to make the bar a destination people want to visit.

Qualifications

• At least 1-2 years’ experience in a management role in hospitality.
• Knowledge of craft beer desirable, but a willingness to learn if you don’t have it is essential.
• You must be customer service focused above all else; ensure every customer experience rocks every time they visit the bar.

Benefits and Perks

• Profit Share: Our BrewDog Bars now share 10% of their profits with our fantastic crew.
• Safe Ride Home: We contribute £5 to your pay-check to help you get home safely after midnight. This is open to all bar crew.
• Beer Training: We support you through the internationally-recognised Cicerone qualifications, so you can love beer as much as we do. You also get to try loads of beer.
• Staff Discount: 25% off in bars, 30% off online and 50% off BrewDog Merch.
• 4-Week Sabbatical: After every 5 years you will receive an additional 4 weeks off to spend it doing whatever you want.
• And a lot more: enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family-friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups, and beer samples on some shifts.
• Sustainability Commitment: We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry-leading techniques help us create and deliver unique beer while doing our bit (and others’) for the environment.

The BrewDog Charter

WE BLEED CRAFT BEER | This is our true North. WE ARE UNCOMPROMISING | If we don't love it, we don't do it. Ever. WE COUNT TIME IN DOG YEARS | We are ambitious. We are relentless. We take risks. WE CHALLENGE EVERYTHING | We forge our own path. WITHOUT US WE ARE NOTHING | We are BrewDog.