Duty Manager

Londis Overton Road; London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A local grocery store in Brixton seeks a dedicated Duty Manager to oversee daily operations, drive sales, and ensure excellent customer service. The ideal candidate will have proven supervisory experience in a retail environment, strong leadership skills, and excellent problem-solving abilities. This full-time role offers an annual salary of £27,000 – £29,500 along with performance bonuses and other benefits.

Benefits

Annual Holiday Allowance

Performance Bonus Scheme

Pension Scheme

Employee Discount

Qualifications

• Proven supervisory experience in a retail or supermarket environment.
• Strong background in customer service with a focus on retail excellence.
• Demonstrated leadership skills with the ability to manage and inspire teams.
• Good understanding of retail operations, sales performance, and store standards.
• Excellent problem-solving, communication, and organisational skills.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Responsibilities

• Supervise and coordinate daily store operations to ensure efficiency and excellent service.
• Lead, motivate, and support team members.
• Handle customer inquiries, complaints, and feedback professionally.
• Monitor staff performance, providing coaching and training.
• Drive sales performance, monitor KPIs, and implement strategies.

Skills

Supervisory experience in retail

Customer service expertise

Leadership skills

Understanding of retail operations

Problem-solving skills

Communication skills

Organizational skills

Flexibility for varied shifts

Job description

Overview

Duty Manager – Londis. We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our store. The ideal candidate will be a strong leader with a passion for delivering excellent customer service, driving sales, and ensuring smooth store operations. This role requires a proactive individual who can effectively manage staff, support customers, and maintain high operational and compliance standards.

Responsibilities

• Supervise and coordinate daily store operations to ensure efficiency and excellent service.
• Lead, motivate, and support team members, fostering a positive and productive work environment.
• Handle customer inquiries, complaints, and feedback professionally to drive customer satisfaction.
• Support and coordinate with different departments (fresh food, grocery, checkout, warehouse) to ensure smooth service delivery.
• Monitor staff performance, providing coaching and training where necessary.
• Drive sales performance, monitor KPIs, and implement strategies to increase sales and profitability.
• Oversee stock control and replenishment, ensuring products are handled with care and presented in the best condition for customers.
• Maintain high store standards by keeping the shop floor and back areas clean, organised, and safe.
• Ensure colleagues follow department routines and processes through effective training and guidance.
• Enforce company policies while upholding health, safety, and food safety standards across the store.
• Assist with HR functions, including staff scheduling, recruitment, and onboarding.
• Take responsibility for the store in the absence of senior management.

Experience & Skills (Qualifications)

• Proven supervisory experience in a retail or supermarket environment (essential).
• Strong background in customer service with a focus on retail excellence.
• Demonstrated leadership skills with the ability to manage and inspire teams.
• Good understanding of retail operations, sales performance, and store standards.
• Excellent problem-solving, communication, and organisational skills.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Benefits

• Annual Holiday Allowance.
• Performance Bonus Scheme.
• Pension Scheme.
• Employee Discount.

Job Details

Experience: Required
Employment: Full-time
Salary: £27,000 – £29,500 yearly
Benefits: Performance Bonus

Starting Time

Starting time: Immediate start.

About Londis Overton Road

Our Londis supermarket is proudly located in the heart of Brixton, London, serving the local community with a wide range of groceries, fresh produce, and everyday essentials. We are more than just a convenience store – we are a trusted part of the community.