Duty Manager

RBH; Lancashire; On-site; GBP 26,000; Full time

Job summary

A leading hospitality management company is seeking a dedicated individual to join The Imperial Hotel in Blackpool. The role focuses on maintaining high standards of guest care and leading a team to ensure exceptional service. We're looking for someone with strong leadership and communication skills, who has prior experience in hospitality. The position offers a competitive salary of £25,875 per annum, alongside various employee benefits including discounted hotel rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Extra holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Enthusiastic individual who aspires to be the best, offering a warm welcome.
• Prior experience in hospitality operations, including F&B, weddings, and conferences.
• Attention to detail with the ability to lead a team effectively.

Responsibilities

• Maintain the highest standards of guest care.
• Liaise with Heads of Departments to ensure continuous improvement.
• Support Food & Beverage departments and hotel functions.

Skills

Leadership skills

Communication skills

Organizational skills

Customer service orientation

Job description

The Imperial Hotel Blackpool, North Promenade, Blackpool, Lancashire, FY1 2HB

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

What You'll Be Doing

Reporting to the Operations Manager, your working day will include the following:

• Maintain the highest standards of guest care, by offering a friendly, efficient, informal yet highly professional service. Meeting & greeting guests, dealing with guest complaints and comments.
• Liaise with HODs to ensure that standards are continuously developed and maintained throughout the Hotel.
• Maintain full knowledge of all inner workings of the Hotel, including room rates, hotel policies, VIPs, hotel events and more.
• Support Food & Beverage departments, including functions and conferences.
• Support reception and night teams as required.
• Continuously review team behaviour, appearance, and performance.

What We Need From You

We hire mostly on personality & potential but here are a few of our requirements:

• An enthusiastic individual who aspires to be the best and can offer a warm and friendly welcome to all guests to make their visit exceptional.
• Strong leadership, management, communication, and organisational skills.
• Prior experience of a similar sized operation, including F&B operations, weddings, conference &banqueting and front of house.
• People focused, with strong attention to detail and the ability to lead from the front to ensure the team delivers a standard of service that meets the needs and expectations of our guests.

What We Offer

• Discounted hotel room rates for you and your friends & family.
• Extra days holiday for your birthday.
• Flexible working arrangements.
• Pension.
• Free meals on duty saving you over £1,000 per year.

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

International Talent Welcome

We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

Job Details

• Job Ref: RBH14590
• Branch: The Imperial Hotel Blackpool
• Location: Blackpool
• Salary / Benefits: £25,875.00 per annum (£12.44 per hour) 40 hours per week
• Contract type: Permanent
• Hours: Full Time
• Shift pattern will include working evenings, weekends and public holidays
• Date posted: 29/07/2024
• Closing date: 30/08/2024

Hotel Overview

A 4‑star 19th‑century hotel recalling the opulence and glamour of this famous resort’s Victorian heyday, with all the comforts of modern life.

The Imperial Hotel is situated on North Promenade, just a 10‑minute walk from the town centre and all the major attractions. The hotel boasts spectacular views over the beach to the sea, beautiful rooms and a health and leisure club with an indoor pool.

Ideal for business visitors with fourteen meeting rooms which can cater up to 600 delegates. From small boardrooms to the magnificent Lancastrian Suite, The Imperial Hotel provides flexibility for your meeting or event.

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