Duty Manager

eTeach UK Limited; Kempston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading educational organization in Kempston is seeking an organized and proactive Duty Manager. The role involves managing lettings, responding to customer issues, and prioritizing tasks to ensure operational success. Candidates should have proven experience in customer service and work well in a fast-paced environment. This is an annualized hours role with flexible hours, including evenings and weekends, ensuring adaptability to business needs.

Qualifications

• Experience handling customer issues effectively.
• Ability to manage lettings during designated times.
• Strong communication skills for collaborative work.

Responsibilities

• Manage lettings efficiently at designated times.
• Respond promptly to all customer issues.
• Prioritize and act on tasks to ensure operational excellence.

Skills

Organizational skills

Customer service experience

Proactive decision-making

Ability to prioritize tasks

Job description

KST Enterprises Ltd is the trading arm of Knowldedge Schools Trust who own and manage schools. We have 2 sites in Wixams which we let for hire by external parties. We are seeking an organized, proactive and enthusiastic duty manager to join our growing company. You must enjoy working in a fast-paced, collaborative environment. You will be responsible managing the lettings at designated times and responding to all customer issues. You should be able to demonstrate experience in handling customer issues, follow KSTE procedures and the and the ability to prioritize and act on tasks, making decisions and judgement calls are a must. As a Duty Manager you will need to be able to prioritize your time and planning in order to achieve operational excellence. For full details please refer to the attached Job Description. This is an annualised hours role so each week/month the hours can vary but the pay will still be the same.

• We are looking to hire two individuals to cover the business we have at our Schools this can vary but you will be informed in advance.
• Weekday hours: usually from 17:30 term time
• Weekend hours: from 08:30
• Flexibility in how the shifts are split can be discussed, but ultimately shifts will be scheduled to suit and cover any business.

All appointments are subject to safer recruitment and safeguarding checks, including an enhanced DBS clearance check, Prohibition from Teaching Checks and a Section 128 Direction Check (if applicable).

KST is committed to the safeguarding of the children and young people in our care and actively promotes their welfare. We expect all staff and volunteers to share this commitment.

KST is an equal opportunities employer and welcomes applications from minority groups.