Duty Manager

SSP Food Travel Experts; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality service provider is looking for a Duty Manager at Heathrow Airport. This role involves leading a team, ensuring high customer service, and managing daily operations. With a pay rate starting at £14.75 per hour, plus an incentive for late shifts, it's a dynamic position that requires excellent leadership skills and a passion for hospitality. Join us to make an impact in an exciting atmosphere!

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Qualifications

• 5 years of references and Criminal Record Check required.
• Must be 18 years of age or over for certain tasks and shifts.
• Previous experience in hospitality or retail is ideal.

Responsibilities

• Take ownership of opening and closing operations.
• Lead your team through busy shifts.
• Champion customer service and resolve queries.

Skills

Leadership

Customer service

Problem-solving

Job description

Duty Manager - Heathrow Airport, The Vinery

Pay Rate: £14.75 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £16.25 per hour.

Hours of operation are 5am to 10pm. Working flexibly across weekdays, weekends, bank and public holidays.

Shift Times: 3:00am and 11:00pm.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.