Duty Manager

RHR UK; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail service provider in Guildford is seeking a full-time Retail Duty Manager. You will lead a team, ensuring high energy and positive atmosphere during busy shifts while delivering excellent customer service. Previous experience in a leadership role within retail or hospitality is preferred. Benefits include discounted meals and employee discounts. This is a fast-paced opportunity to shape the working environment every shift. Join us and make an impact!

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training programs

Health & Wellbeing Support

Qualifications

• Previous experience leading a team in a hospitality or retail environment is ideal.
• Must be 18 years of age or over for certain tasks.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts, maintaining a positive atmosphere.
• Inspire team members to deliver great customer service.

Skills

Leadership in a retail environment

Customer service excellence

Problem-solving

Ability to thrive in fast-paced environments

Job description

RETAIL DUTY MANAGER - GUILDFORD STATION, M&S SIMPLY FOOD

Pay Rate: £13.11 per hour.

We have Full Time (37.5 hours) roles available.

Hours of operation are 5am to 11pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energys high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new – perfect for people who love to stay on the go!

ABOUT YOU :

Retail moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!

Due to some responsibilities within the Retail Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL DUTY MANAGER ROLE :

Take ownership of opening, closing, and daily operations while solving problems on the fly.

Lead your team through busy shifts, keeping the energy high and the atmosphere positive.

Inspire your team to deliver great customer service, be the go‑to person for customer and team queries.

Results focused, staying informed about unit performance and championing improvements.

Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

AS A RETAIL DUTY MANAGER WE WILL OFFER YOU :

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award‑winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

A fast‑paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.