Duty Manager

Box; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent venue in Greater London seeks a Duty Manager to lead the Visitor Services team and ensure exceptional customer service. You will be responsible for the health and safety of staff and visitors, manage daily operations, and handle reporting. Ideal candidates will have experience supervising staff and knowledge of health and safety policies, alongside strong communication and numeracy skills. A passion for the arts and understanding of inclusion and sustainability are essential. Weekend and evening work is required.

Responsibilities

• Motivate and lead the Visitor Services team.
• Ensure health and safety of staff and visitors.
• Manage overall operations and daily reporting.

Skills

Supervising a team

Health and Safety policy knowledge

Numeracy skills

IT skills

Communication skills

Cash handling experience

Decision making under pressure

Work initiative

Interest in venue operations

Flexible approach

Positive attitude

Passion for the arts

Understanding of inclusion and diversity

Environmental awareness

Job description

This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management.

• Permanent
• Weekend and evening work will be required

The Duty Manager will motivate and lead the Visitor Services team to deliver excellent customer service and while on shift, has overall responsibility for ensuring the health and safety of staff and visitors to the venue. They also ensure the smooth running of the whole operation and accurate completion of daily reporting.

Person specifications

• Experience of supervising a team of more than five staff.
• Previous responsibility for upholding the Health and Safety policy of a venue.
• Strong numeracy, IT, and communication skills.
• Experience of cash handling.
• Ability to take responsibility and prioritise workload effectively.
• Ability to make decisions and perform well under pressure.
• Ability to work well under own initiative.
• An interest in venue operations.
• A positive and flexible approach to work.
• Polite, patient, and good humoured.
• A genuine passion for the arts and a keen interest in the work, mission, vision, and values of Rich Mix.
• An understanding of the importance of inclusion and diversity in the workplace.
• An understanding of the importance of working in an environmentally sustainable manner.

How to apply

You can download the job description and application form – featuring key responsibilities and the person specification, summarising terms & conditions, with details on how to apply – via the Rich Mix website .

All applications should be made via the online application form.

The closing date for this position is 07/01/2026 at 12:00