Duty Manager

Steiner AG Zürich; England; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading airport hospitality company at East Midlands Airport is seeking a Duty Manager on a fixed-term contract. You will oversee operations, manage complaints, ensure food hygiene, and lead a diverse team effectively. The ideal candidate has a strong background in hospitality with budget management experience. This full-time role offers various employee benefits, including career development opportunities and staff meals. Apply now with your CV and cover letter detailing your suitability for the role.

Benefits

Employee rewards portal

24-hour Employee Assistance Programme

Pension scheme with double contribution

Career development opportunities

Tax-free Airside shopping

Meals on duty

Qualifications

• Solid background in the hospitality sector with proven track record.
• Experience in managing catering teams, in-house or contracted.
• Ability to lead and inspire a diverse team.

Responsibilities

• Point of escalation for complaints.
• Ensure food hygiene requirements are met.
• Manage operational requirements including staffing and banking.

Skills

Hospitality management

Budget management

Team leadership

Food Hygiene Level 3

Risk assessment

Computer literacy

Tools

Microsoft Office

Job description

Summary

• Duty Manager
• Based at East Midlands Airport
• Fixed Term Contract (until 31st October 2026)
• 40 hours per week
• £30,796.56 per annum

Why CAVU?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU.

The role

We are currently recruiting for a Duty Manager to join our Airport Hospitality Team.

Duties will include:

• Being the point of escalation, as the senior manager on site, for any complaints within the lounge
• Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team
• Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies
• Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy
• Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol
• Responsible for the correct handling of waste in line with Lounge and airport requirements
• To assist with the preparing of staff rotas, timesheets and absence administration
• Responsible for any other reasonable requests as designated by management

What will make you successful in the role?

• A solid background in the hospitality sector, with a proven track record
• Experience of managing catering teams either in house or via contracted providers
• Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies
• Computer literacy on mainstream PC applications including Microsoft office
• Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate
• Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill
• Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement
• Food Hygiene level 3 or above would be an advantage
• Know the key principles of risk assessment and how to identify, plan for minimise risks to the service and operation

Benefits:

As a CAVU employee you will have access to some great benefits including:

• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• Pension scheme which doubles your contribution
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Tax free Airside shopping in our departure lounge
• Meals on duty

How do I apply?

Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.