Duty Manager

Stagecoach Group plc; Elgin; On-site; GBP 36,000; Full time

Job summary

A leading transportation company in Scotland is seeking a qualified manager to lead and develop teams. The role involves overseeing driver performance, ensuring operational efficiency, and promoting safety standards. Candidates should possess management experience, excellent planning skills, and a customer-focused approach. Join a collaborative environment that values innovation and inclusivity.

Benefits

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass

Retail and leisure discounts

Qualifications

• Previous management or supervisory experience preferred.
• Ability to lead and inspire teams.
• Knowledge of employment legislation is beneficial.

Responsibilities

• Manage, mentor, and support frontline colleagues.
• Oversee driver performance and implement development plans.
• Work with training teams to equip staff with necessary skills.
• Handle absence management and grievances.
• Ensure service reliability and efficiency.
• Promote safety and high standards.

Skills

Management experience

Excellent computer skills

Knowledge of Road Traffic Act

Leadership ability

Knowledge of employment legislation

Excellent planning and prioritizing skills

Self-motivated

Customer focus

Job description

Salary

£36000

What you will be doing

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.

What you'll bring

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

Benefits

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Location

Inverness Depot 1 Seafield Road Inverness IV1 1SG

Additional

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.