Duty Manager

SSP Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major hospitality brand in Edinburgh is seeking a Duty Manager to oversee daily operations and lead a dynamic team in a fast-paced environment. You will manage shifts, inspire your team, and ensure excellent customer service while working flexible hours. Ideal candidates thrive under pressure and possess previous experience in hospitality or retail leadership. The role comes with various employee perks, including discounted meals and comprehensive training programs.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Qualifications

• 18 years of age or over required to perform certain tasks.
• Previous experience in Hospitality or Retail leadership is ideal.
• Comfortable working night shifts preferred.

Responsibilities

• Manage opening, closing, and daily operations.
• Lead team during busy shifts and maintain positive atmosphere.
• Ensure great customer service and handle queries.
• Monitor unit performance and encourage improvements.

Skills

Leadership

Customer service

Problem-solving

Ability to work flexible hours

Job description

About the Role

DUTY MANAGER – EDINBURGH WAVERLEY, BURGER KING

Pay Rate: £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.

We have Full Time (30 hrs) roles available.

Hours of operation are 6am to 12:30am. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

About the Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and / or and if you’ve tackled night shifts before, even better!

As a Duty Manager we will offer you

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.