Duty Manager

Hotel Du Vin; Birmingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking a Duty Manager to oversee customer-facing departments within their hotel. This role offers a competitive salary of £30k - £32k based on experience, along with extensive career development opportunities. The ideal candidate will have experience in Food & Beverage and guest relations, facilitating smooth operations across various teams. Join us for a fulfilling career with many benefits including discounted room rates and wellness programs.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining in Brasseries and Bistros

Fully funded Apprenticeship programmes

High Street Discounts and cycle to work scheme

Employee Assistance Programme

Qualifications

• Hands-on manager with experience in a busy Food & Beverage Department.
• Experience in Guest Relations is advantageous.
• Ability to manage customer-facing departments effectively.

Responsibilities

• Assist in the smooth running of all customer-facing departments.
• Work alongside the breakfast team and manage busy check-out periods.
• Provide guest relations support and monitor guest trends.

Skills

Customer service skills

Team leadership

Experience in Food & Beverage

Job description

Overview

Duty Manager, Malmaison. Salary from £30k - £32k depending on experience + TRONC. 45 hours. Permanent role in Birmingham. Set shifts. Competitive salary, career development. Working across multiple departments this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel.

You will be a hands on manager with experience of working within a busy Food & Beverage Department. You will be looking for a role that will allow you to continue your development from Junior HoD to a Senior HoD role. As Duty Manager you will assist in the smooth running of all customer-facing departments - from working alongside the breakfast team, dealing with a busy check-out period through to checking bedrooms with the Housekeeping Manager. Experience in Guest Relations would be advantageous as would an interest in what is trending in the local area around the hotel.

Responsibilities

• Assist in the smooth running of all customer-facing departments across the hotel, including Food & Beverage, Front Office and housekeeping coordination with the Housekeeping Manager.
• Work alongside the breakfast team, manage a busy check-out period, and support bedroom inspections with Housekeeping.
• Provide guest relations support and monitor guest trends in the local area.
• Support progression opportunities toward Head of Department roles and potential advancement to DGM within Malmaison or Hotel Du Vin.

Progression and Development

You will have access to training courses to support development and career progression.

Benefits and Perks

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to develop your career.
• High Street Discounts, cycle to work scheme, Healthcare Cash Plans, referral schemes up to £1500, and more.
• Uniform provided; Wellness and National Campaign Days; Wagestream for real-time pay access; complimentary stays on anniversaries with Dinner, Bed & Breakfast; and more.
• Employee Assistance Programme – free, confidential advice 24/7.

Probationary Period and Aftercare

• Upon completion of probation, Private Medical Healthcare, a Bonus Plan based on KPI’s, Critical Illness cover, and Life Assurance are provided.

Our Sustainability Goals

• 100% of electricity from renewable sources, with most from wind farms in the UK.
• Minimum 70% waste recycling across hotels, driven by staff and the Sustainability Council.
• Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly systems in kitchens.
• Volunteer to work for sustainable charities for 2 days per year on full pay.

How to Apply

Interested? Click Apply Now.

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.