Duty Manager

Stagecoach Group plc; Aviemore; On-site; GBP 36,000; Full time

Job summary

A leading transport provider is seeking a Manager to lead and develop teams at the Inverness Depot. You'll be responsible for coaching, performance management, and ensuring safety standards. Ideal candidates should have prior management experience and excellent leadership skills. The role offers a defined contribution pension scheme and generous holidays.

Benefits

Defined Contribution pension scheme

25 days holiday plus bank holidays

Stagecoach bus travel pass

Access to retail and leisure discounts

Qualifications

• Previous management or supervisory experience preferred.
• Excellent computer skills required.
• Professional knowledge of Road Traffic Act and Employment legislation needed.

Responsibilities

• Manage and support frontline colleagues to foster an inclusive work environment.
• Oversee driver performance and implement development plans.
• Work with training functions to equip team members with necessary skills.
• Handle absence management, grievances, and disciplinary procedures.
• Foster strong relationships for a seamless customer experience.
• Manage daily depot operations effectively.
• Liaise with local authorities and other stakeholders.
• Promote high safety standards and ensure team safety.

Skills

Management experience

Excellent computer skills

Knowledge of Road Traffic Act

Leadership skills

Knowledge of employment legislation

Planning skills

Self-motivation

Customer focus

Job description

Salary

£36000

Responsibilities

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don\'t walk by when standards aren\'t met.

What you\'ll bring

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational bestpractice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change
• Excellent customer focus

Why join us?

You\'ll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.

Benefits

• Defined Contribution pension scheme
• 25 days holiday plus bank holidays
• A Stagecoach bus travel pass for you and a companion
• Access to a wide range of retail and leisure discounts

Location: Inverness Depot 1 Seafield Road Inverness IV1 1SG