Dutch Speaking Customer Service Advisor

Gi Group; Purston Jaglin; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency seeks a proactive Dutch-speaking Customer Service Representative to join their vibrant UK-based team. In this role, you will respond to customer inquiries and manage requests efficiently. Ideal candidates will possess fluency in both Dutch and English, prior customer service experience, and excellent multitasking skills. This position offers a hybrid working model with 25 days of holiday and access to employee benefits. Join us in making a real impact in a fast-paced environment.

Benefits

25 days holiday + 8 bank holidays

Access to Hapi employee benefits platform

Free on-site parking

Qualifications

• Fluency in Dutch and English (written and spoken).
• Previous experience in customer service preferred.
• Strong multitasking and organizational skills required.

Responsibilities

• Respond to customer enquiries via phone and email in Dutch.
• Manage and prioritize requests including orders, samples, claims, and complaints.
• Ensure timely resolution of customer issues.

Skills

Fluency in Dutch

Fluency in English

Strong multitasking skills

Attention to detail

Problem-solving abilities

Excellent interpersonal skills

Tools

Salesforce

Microsoft Office Suite

Job description

Are you fluent in Dutch and ready to make a real impact in a fast‑paced, customer‑focused environment? We're seeking a proactive and personable Dutch‑speaking Customer Service Representative to join a vibrant UK‑based team. If you thrive on solving problems, building relationships, and delivering top‑tier service, this could be your next big move.

What You’ll Be Doing

• Respond to customer enquiries via phone and email in Dutch
• Manage and prioritise requests including orders, samples, claims, and complaints
• Ensure timely and professional resolution of customer issues
• Maintain accurate records and update systems
• Collaborate with team members to resolve queries and meet performance goals
• Escalate and correct errors with a solutions‑focused mindset

What You’ll Bring

• Fluency in Dutch and English (written and spoken)
• Previous experience in customer service
• Strong multitasking and organisational skills
• Attention to detail and problem‑solving abilities
• Confidence using Salesforce and Microsoft Office Suite
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Your Schedule

Monday to Friday, 8am - 4pm, 37.5 hours per week

Hybrid working model: 2 days from home, 3 days on site

Perks & Benefits

• 25 days holiday + 8 bank holidays
• Access to Hapi employee benefits platform
• Free on‑site parking

Should you require any support or assistance, please contact your local Gi Group office.