Driver Awareness Team Clerk- HC622034

Hampshire County Council; Netley; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

A public sector organization is looking for a Driver Awareness Team Clerk to manage public and police inquiries regarding Driver Awareness Course provisions. The role includes administrative support and compliance with various processes. Candidates should have a minimum of QCF Level 2 in English and Mathematics or relevant work experience. This is a temporary, hybrid position based in Netley, and ideal for someone with strong communication and computer skills.

Qualifications

• Educated to QCF Level 2 with at least two passes including English and Mathematics.
• Work experience deemed to meet comparable educational level is also acceptable.

Responsibilities

• Act as the first point of contact for public and Police inquiries regarding Driver Awareness.
• Support the smooth running of the Driver Awareness Programme.
• Ensure compliance with recording and archiving processes.

Skills

Good communication skills

Computer literate

Keyboard competence

Education

QCF Level 2 with English and Mathematics

Job description

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Driver Awareness Team Clerk- HC622034

Job Title: Driver Awareness Team Clerk- HC622034

Location: Support Headquarters, Netley (Hybrid Working)

Contract: Temporary (For 12 months)

Hours: 37 hours per week

Closing Date: Sunday 21st December 2025 at 23:59 hours

About the Role

To be first point of contact for telephone and email enquiries from the public and Police Forces regarding Driver Awareness Course provision across Hampshire and Isle of Wight. Knowledge of UKROEd/NDORS and associated course delivery systems is desirable.

Accountabilities include but are not limited to:

1. Support the DAT Administrators in ensuring a sufficient level of course availability is maintained across Hampshire and Isle of Wight.
2. To give advice and take appropriate action to resolve enquiries at first point of contact wherever possible, being accountable for maintaining a high standard and managing the caller’s expectations regarding course provision.
3. To provide administrative support to ensure the overall smooth running of the Driver Awareness Programme.
4. To ensure compliance with the Programme’s retention, recording, archiving and disposal of material in accordance with the Freedom of Information Act, Force procedure and Service Level agreements.
5. To effectively administer a variety of computerised record keeping systems, ensuring GDPR compliance at all times.
6. To assist in monitoring the Programme’s performance by undertaking the collection of evaluation data relating to the Programme.

For more information about the role click here

Qualifications

Educated to QCF Level 2 at least 2 passes to include English and Mathematics OR work experience deemed to have brought the postholder to a comparable level.

Or Apprenticeship Route: Applicants need no qualifications to be accepted onto the Apprenticeship Programme. English and Maths at QCF Level 2 is a requirement of apprenticeship completion, those who don’t already have this will be supported to achieve the required standard as part of the apprenticeship programme.

Skills

Good communication skills.

To be computer/keyboard literate and a competent keyboard user.

Contact details for an informal discussion

Please contact the Recruitment Team at [e-mail] or on 023 8045 1611.

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: [e-mail]

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.