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Hilton. For The Stay; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a Substitute Bellperson to provide exceptional guest service and manage luggage handling at their luxury property. The role requires strong communication skills, adaptability, and a dedication to customer satisfaction. The ideal candidate should be dependable and focused on enhancing the guest experience. This position offers competitive hourly pay and numerous benefits.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Debt-free education programs

Qualifications

• Must possess strong communication and interpersonal skills.
• Demonstrate strong customer service skills.
• Experience in hospitality is preferred.

Responsibilities

• Greet and escort guests to accommodations.
• Retrieve and transport luggage for guests.
• Respond promptly to guest inquiries and requests.

Skills

Dependability

Customer Focus

Adaptability

Job description

Overview

Bellperson (Substitute) - Conrad New York Downtown

The stunning Forbes 4-Star Conrad New York is looking for a Substitute Bellperson to join the Front Office Team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan featuring 463 rooms, 30000 square feet of banquet space and 3 food and beverage outlets. This includes a 3-meal restaurant rooftop bar and in-room dining.

Classification: Temporary

Shift: Various must be available to weekdays weekends and holidays.

Want to learn more? Hotel Website Instagram Facebook Youtube

What will I be doing?

As a Bellperson you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage as needed according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls and attend the main lobby and front door as needed
• Drives property-designated vehicles to and from guest destinations such as guest room or local airport as needed
• Assist in the maintenance appearance and functionality of equipment

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Benefits

Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Pay

Pay Range: The hourly rate is $17.28 to $23.04 per hour and is based on applicable and specialized experience and location.

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