Doorperson

Raffles London at The OWO; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking a Doorperson to enhance guest experiences. This role requires managing arrival and departure experiences, supporting valet services, and maintaining high standards of guest service. Candidates should have a driving license, effective communication skills, and experience in 5-star hospitality. The position offers competitive salary and benefits, including 28 days holiday, internal development programs, and more. Join a team dedicated to excellence and creating memorable experiences.

Benefits

Competitive salary

28 days holiday

Length of service awards

Life Assurance

Enhanced sick pay

Free dry cleaning for uniform

Season ticket loans

Employee benefit card

Qualifications

• Driving licence essential.
• Ability to communicate clearly in English, both verbal and written.
• Recent experience in 5-star hotels or a similar role.
• Proven track record of delivering exceptional guest service.

Responsibilities

• Manage arrival and departure experiences for guests.
• Support the Valet team with parking and retrieving cars.
• Assist with managing guest experiences throughout their journey.
• Build and develop good relationships with guests.

Skills

Effective communication

Time management

Teamwork

Detail-oriented

Job description

Doorperson - London

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated‑capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much‑storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO.

Reporting into Head Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

You will also support the Valet team with parking and retrieving cars.

Specifically as the Doorperson :

• You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• You will be an effective communicator, who adheres to both legal / statutory responsibilities and Company Policies and procedures.
• Assist with managing guest experience throughout the guest journey.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships
• Managing time sensitive targets
• Confidently welcoming and greeting guests to raffles standards, using name recognition whenever possible.
• Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
• Escorting guests and luggage through the building, answering questions and queries in a confident and honest manner.
• Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
• Manual handling and lifting of guest items, ensuring great care is taken at every step.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned

What are we looking for?

• Driving licence essential
• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• To be detail-oriented
• Distinctive, professional and warm personality

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including :

• You will be offered a competitive salary
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
• Length of service awards for every year of service
• We offer Life Assurance to all our colleagues
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you
• Fun‑filled events, whether that's a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accor's extensive brand portfolio

What are the Raffles Values?

Be You : Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind : Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy : Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident : Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose : Demonstrating care and responsibility within your role, to make a tangible impact on the business.