Door Supervisor - Seasonal / Casual Position

Compass Group; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality service provider is seeking a Door Supervisor for a seasonal position in Leeds. The role involves ensuring customer safety and comfort during events while providing exceptional service. Ideal candidates should possess a SIA Door Supervisor license and have good customer-facing skills. This position offers competitive pay at £15.57 per hour, along with a range of perks including discounts and development opportunities.

Benefits

30% discount in on-site bistro

Exclusive travel discounts

Pension scheme

Career development programs

Qualifications

• Approachable manner with superb customer-facing skills.
• Professional personal presentation.
• Experience in a similar role.

Responsibilities

• Deliver exceptional customer service to guests.
• Manage crowd control and maintain order.
• Respond effectively to emergencies.

Skills

Customer facing skills

Calm under pressure

Strong communication

Team player

Flexibility

Conflict resolution

Education

SIA Door Supervisor license

Job description

Door Supervisor - Seasonal/Casual Position (November-December)

• £15.57 per hour
• Casual work / Zero Hour Contract
• Paid weekly through our payroll
• Access to a wide range of programs to train and develop you

Overview

The Royal Armouries & New Dock Hall is the largest dedicated conference, events and Exhibition space in Leeds. Our venue offers world-class facilities for high-profile conferences, conventions, exhibitions, awards dinners and corporate events for up to 2,500 delegates, hosting more than 380 national and international events every year.

We're looking for an enthusiastic Door Supervisor to join our dedicated operations team at The Royal Armouries. As a Door Supervisor, you will be responsible for ensuring the comfort and safety of our customers during events. You will be managing crowds and responding to enquiries, ensuring compliance with venue policies and safe working procedures. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Responsibilities

• Delivering exceptional customer service to our guests and clients
• Presenting a smart, alert and visible security presence at the venue
• Greeting, assisting and directing guests attending the event
• Overseeing crowd control, guiding foot traffic, managing queues, maintaining order, and reporting any anti-social behaviour
• Acquire a good knowledge of the layout of the site and the available facilities
• Carrying out pre and post event safety checks
• Monitoring external noise levels for the comfort of our surrounding neighbours
• Investigating any disturbances or incidents
• Effectively responding to emergencies by raising the alarm, offering immediate and appropriate assistance, and supporting the emergency services if needed
• Complying with Health & Safety regulations

Qualifications

• An approachable manner with superb customer facing skills
• Professional and appropriate personal presentation
• The ability to handle confrontational situations whilst remaining calm & professional at all times
• A strong and confident communicator
• Enthusiastic, energetic and outgoing
• An excellent team player
• Good initiative when working
• Have a flexible approach to working
• Experienced in a similar role
• Full SIA Door Supervisor license
• Willing to work around venues distributing alcohol

About Us

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• 30% discount in on-site bistro
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.