Donor Carer

NHS; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national health organization in the UK is seeking individuals for a meaningful role assisting blood donors at donation venues. You will support donors throughout the donation process, maintain safety standards, and keep accurate records. Experience in customer service or healthcare is advantageous but not required. This role offers a flexible schedule, training opportunities, and a chance to make a significant difference in the community. Join a team that values caring and quality in its services.

Benefits

6-week training period

NHS pension scheme

27 days annual leave plus bank holidays

Payments for unsociable hours and overtime

Qualifications

• Good standard of numeracy and literacy.
• Willingness to undertake development and training.
• Valid full UK Driving Licence (Manual) with no more than 6 points.

Responsibilities

• Support donors through the blood donation process.
• Keep accurate records and handle products safely.
• Drive equipment lorry after receiving training.

Skills

Customer service

Communication

Teamwork

Numeracy and literacy skills

Adaptability to new technology

Education

Skills for Health Care Certificate

Job description

Would you like to work in a truly meaningful role,supporting the kind and generous people who give blood at our donation venues?

It takes all types of people to deliver the kind of servicethat saves and improves lives. At NHS Blood and Transplant, you'll join a teamof more than 6,000 people who are making a genuine difference to communities,families, friends, relatives and more across the UK.

The role involves working a variety of hours, includingevenings, weekends, and bank holidays but no night shifts!

You will be working on a rota basis, but shifts will startat approximately 11:00am and finish at approximately 21:30pm between Monday andFriday. Currently the team do not work weekends. Bank Holiday hours may differ.

Main duties of the job

Are you a people person who loves making others feelcomfortable and supported? If you're someone who naturally puts others at ease,enjoys chatting with people, and can handle questions and concerns withconfidence, this could be the perfect role for you!

You don't need a healthcare background experience in retail,hospitality, customer service, or even volunteering is just as valuable. If you'veworked in a team and know what it means to go the extra mile for someone, we'dlove to hear from you. Bring your positive attitude and enthusiasm ford livery a great experience and well provide all the training you need. Inthis role, you'll learn practical healthcare skills and take a step into theNHS.

You'll be the friendly face that greets our donors, supportsthem through the donation process, and makes sure they leave feeling good abouttheir experience.

You'll also keep accurate records, handle blood productssafely, and ensure everything is set up for a smooth session. Plus, you'll getthe opportunity to drive our equipment lorry (don't worry, well give you fulltraining for that!).

It's a hands-on, active role with some lifting and moving,so you'll need to be comfortable working on your feet and as part of asupportive, close-knit team.

If you're ready to build a meaningful career, gainvaluable skills, and make a real difference, we can't wait to welcome you onboard!

About us

It takes all types of people to deliver the kind of servicethat saves and improves lives. At NHS Blood and Transplant, you join a team ofmore than 6,000 people who are making a genuine difference to communities,families, friends, relatives and more across the UK. We play a unique andspecial role in the NHS by helping people do something extraordinary - donateblood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide andinspire everything we do. By being caring, expertly meeting the needs of ourpatients and our people, and accepting nothing less than the best quality, wecan do extraordinary work and help our people to do something extraordinary intheir career, too. Three small words, one big difference - Caring, Expert andQuality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusiveworkplace and aim to reflect the diverse communities we work with, and wepositively encourage applications from all sectors of the community.

Job responsibilities

What we offer you:

• 6-week training period to fully prepare you for your career with us
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years service and 33 days after 10 years service.
• An NHS career pathway- we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.

This vacancy will close at 23:59 on Sunday 21 December 2025.

The session visits to show you the work you will be doing will be available to attend on a variety of days between the 29 December 2025 and 6 January 2026.

Following that, the interviews are anticipated to be held on Wednesday 7 January 2026.

If you require time off from a current employer, we advise that you request the 7th off as soon as you're able, as alternative arrangements are unlikely to be possible.

Person Specification

Qualifications

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted).

Experience

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.