Domiciliary Care Branch Manager

Kingsley Home Care Services; Lowestoft; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading care home provider in Lowestoft is seeking a Domiciliary Care Branch Manager to oversee home care services. The role involves ensuring high-quality care delivery, managing staff and care plans, and promoting independence for clients. The ideal candidate has management experience in domiciliary care and an NVQ Level 4/5 in Health and Social Care. This is a pivotal role with significant responsibility in a supportive environment.

Qualifications

• Essential previous management experience in a domiciliary care setting.
• Full UK driving licence required.

Responsibilities

• Lead and manage branch staff, fostering a positive work environment.
• Oversee daily operations including scheduling and service coordination.
• Ensure regulatory compliance and risk management across all services.
• Build relationships with clients and manage branch performance.

Skills

Management experience in domiciliary care

Business acumen

Knowledge of CQC standards

Leadership skills

Effective communication

UK driving licence

Education

NVQ Level 4/5 in Health and Social Care

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you\'re passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

As our Domiciliary Care Branch Manager for this exciting new branch, you will be the crucial cog in setting up and driving the business. Your role will see you oversee and coordinates the home care services for individuals who require assistance with activities of daily living but prefer to remain in their own homes. This will include being responsible for ensuring the delivery of high-quality care, managing care plans, and supervising home care staff.

You will play a significant role in ensuring the well-being and safety of clients receiving care at home, as well as coordinate services, manage staff, and advocate for the best interests of clients to promote independence, quality of life, and optimal health outcomes.

Find out more about Kingsley Home Care

Reports to: Co-Chief Operations Officer/ Commercial Director - Home Care

Key duties and responsibilities

• Lead and manage branch staff, fostering a positive work environment and supporting professional development.
• Oversee daily operations, including scheduling, client intake, care planning, and service coordination.
• Ensure regulatory compliance, quality assurance, and effective risk management across all services.
• Build client and community relationships, handling concerns, conducting assessments, and promoting services.
• Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities.

Skills and attributes

• Previous management experience within a domiciliary care setting is essential
• Excellent business acumen with a strong desire to develop and grow the service
• Comprehensive knowledge of CQC standards
• Good leadership skills with the ability to communicate effectively
• Full UK driving licence

Education and qualification

• Minimum NVQ Level 4/5 in Health and Social Care, or equivalent