Domestic Payments Product Lead, Senior Vice President

Citi; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading global financial institution in London is seeking a Domestic Payments Product Lead. You will manage existing domestic payment solutions and lead the launch of new markets, enhancing client experiences. The ideal candidate possesses strong analytical and payment expertise, along with excellent communication skills. Join us for a competitive salary, benefits, and a hybrid working model.

Benefits

Generous holiday allowance

Discretionary annual performance-related bonus

Private medical insurance

Pension Plan

Paid Parental Leave

Qualifications

• Significant relevant experience in payments and product management.
• Excellent communication skills, both written and verbal.
• Ability to manage work independently and meet deadlines.

Responsibilities

• Manage existing domestic payment solutions and develop new ones.
• Lead the commercial launch of new markets and capabilities.
• Work with clients and global teams to enhance payment solutions.

Skills

Payments expertise

Client-facing experience

Analytical skills

Excellent communication

User experience understanding

Education

Bachelor’s degree

Master’s degree preferred

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Domestic Payments team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Services-Payments is a market‑leading, award‑winning provider of cash management, cards and trade solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross‑border interests and provide integrated reporting and management. Services‑Payments is a highly innovative organisation with a strong digital agenda; new products and services are continuously being developed to meet our clients’ rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains.

The Domestic Payments and Receivables team is leading transformation to standardise the approach to managing the Domestic Payments network. This role will focus on managing and enhancing our Domestic Payments payables proposition, driving existing digital product solutions as well as leading the design of target‑state solutions and representing Domestic Payments on the modernisation journey.

What you’ll do

The Domestic Payments Product Lead will manage our existing traditional domestic payment solutions as well as build value‑add solutions in a modernised target state. You will lead the commercial launch of new markets and capabilities by partnering with country and regional Product Managers, Product Development, Marketing, Sales, Implementations, Operations & Service, Technology, and others – to deliver solutions to clients that optimise the consumer experience, minimise risk, and drive revenue. You will deliver on strategic initiatives, identify value‑creation opportunities and design strategies to grow adoption of Domestic Payment solutions across the globe. Manage our existing global domestic payments network and solutions.

• Understand the Payments landscape and industry trends.
• Work with clients, sales, and partners to identify opportunities to enhance our domestic payments solutions, ensuring a best‑in‑class client experience. This includes leading cross‑functional client validation workshops as Citi modernises its Payments ecosystem.
• Lead business input on modernisation, roadmap discussions, ensuring the global standard is comprehensive and execution is delivered to the global core.
• Work closely with global and cluster product teams, Technology, Operations and Coverage teams to drive timely, cost‑effective and high‑quality delivery of strategically aligned innovative product solutions.
• Partner with Finance to evaluate investments in product development and monitor and control billing/revenue, expenditure and benefits realisation.
• Partner with Finance to:
  • Monitor and control billing/revenue, expenditure, and benefits realisation.
  • Lead Core Payments P&L monitoring, assessing trends and delivering insights into the portfolio (Revenue, Volume, Pipeline, Deal trends, Client Experience Metrics, Voice of Client).
• Create frameworks and strategies that enable globally consistent solutions.
• Work closely with our commercialisation and sales partners to create comprehensive solution packages.
• Work with Product Control functions to ensure that all relevant documentation (e.g. Product Approval Program) and processes are strictly adhered to and part of the management fabric of the product business.
• Invest time to keep track of competition, market trends, new technologies.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Significant relevant experience in payments with product management and client‑facing experience and a good understanding of the payments landscape and commercialisation strategies.
• Understanding of payments processing, payments risk and compliance risk management.
• User experience from both a corporate and consumer standpoint.
• Demonstrated ability to self‑direct work efforts, meet deadlines, take initiative, and produce consistent high‑quality work; willingness to be a direct contributor and ability to multi‑task.
• Excellent communication skills, both written and verbal. Experienced presenter with strong inter‑personal skills, able to advocate a position and win people and teams over.
• Client‑centric mindset.
• High energy, passionate and dynamic self‑starter.
• Strong analytical skills.
• Result‑oriented approach with an appreciation for targets and deadlines.
• Bachelor’s / University degree; master’s degree preferred.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business‑casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance‑related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Programme.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family and friends.
• Access to an array of learning and development resources.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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