Doctors Trust Service Partner

NHS Professionals; Greater London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading health service organization in the UK is seeking a Trust Services Partner to join their Client Services Team. This role focuses on providing support to medical workforce teams and acting as a vital link between various stakeholders. Ideal candidates will possess strong people skills, Excel proficiency, and a proactive approach to problem-solving. The position involves on-site work and offers a collaborative and inclusive environment, along with generous benefits including annual leave and a pension plan.

Benefits

Generous annual leave allowance

Talent management and development

Values Star of the Month award

Pension scheme contribution

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee Engagement discounts

Qualifications

• Available to work on-site 1-3 days a week and travel between locations.
• Experience in a customer-focused environment preferred but not essential.

Responsibilities

• Provide hands-on and remote support to medical workforce teams.
• Act as first point of contact for complex queries.
• Build strong relationships with Trust teams and doctors.
• Collaborate with the Client Services Team.
• Identify and escalate process issues.

Skills

People skills

Confident, collaborative approach

Strong Excel skills

Problem-solving

Independent work

Healthcare experience

Education

Degree or equivalent experience

Job description

About The Role

We’re looking for a dedicated and proactive Trust Services Partner to join our on-site Client Services Team!

This is a key role at the heart of our local NHS partnerships—supporting medical workforce teams and acting as the go-to connection between Doctors Direct doctors, Trust colleagues, and NHSP.

It’s more than a support role—it’s about being the trusted face of NHSP, making sure every interaction is smooth, helpful, and genuinely adds value.

(This is a role that is required to be on site 1-3 days a week and you will need to be happy to occasionally travel around local sites (either Brixton, Tottenham or Kings Cross - covers NLFT and SLAM)).

In this role you will be:

• Providing hands‑on and remote support to medical workforce teams, managers, and Doctors Direct doctors
• Being the first point of contact for complex queries that need a bit more care and attention
• Building strong, collaborative relationships with Trust teams and our doctor community
• Working closely with the wider Client Services Team to fill shifts efficiently while keeping doctors’ needs front and centre
• Spotting and escalating any service or process issues—and helping shape better solutions
• Playing your part in our mission to be truly customer‑obsessed in everything we do

We are looking for:

• Someone with great people skills and a confident, collaborative approach
• A natural relationship‑builder who’s comfortable working across different teams and stakeholders
• Strong Excel skills and the ability to use data to support decisions
• A problem‑solver who’s passionate about delivering brilliant service
• Someone who can work independently and travel across Trust sites when needed
• Experience in a customer‑focused or healthcare setting would be great—but it’s not essential

You’ll be joining a supportive, forward‑thinking team that’s making a real difference every day. If you’re ready to help shape the experience of our doctors and Trust partners.

About The Candidate

We are looking for a highly adaptable, proactive professional with excellent problem‑solving skills.

You should have:

• A degree or equivalent level of experience in a similar role.
• Experience following and adhering to processes and procedures.
• Strong complaint handling and conflict management skills.
• The ability to identify service improvements and collaborate with stakeholders to implement them.
• A background in customer service (preferably in a customer‑focused or retail environment).
• The ability to manage high‑volume internal and external customer enquiries while balancing conflicting priorities

About Us

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long‑term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
• To proactively embed the EDI agenda, in a meaningful way, in all that it does
• To ensure we create a psychological safe environment in which everyone can thrive and be at their best
• To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform