Dispensing Receptionist

NHS; Sheerness; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Sheerness is seeking a Dispensing Receptionist to support both reception and dispensing duties, ensuring efficient patient services. Ideal candidates will have strong communications skills, a customer-focused approach, and a commitment to confidentiality. With previous experience in a healthcare setting preferred, this part-time role offers a salary of £12.21 an hour. The candidate must have a good general education and show reliability and professionalism in patient interactions.

Qualifications

• Experience of working in a customer-facing role is essential.
• Experience of handling confidential information is essential.
• Friendly, approachable, and patient-focused.

Responsibilities

• Greet patients and provide a welcoming front‑of‑house service.
• Manage appointments and patient queries.
• Assist with the preparation and dispensing of medication under supervision.

Skills

Excellent communication and interpersonal skills

Strong organisational skills and attention to detail

Ability to work effectively as part of a team

Education

Good general education (GCSEs or equivalent in English and maths)

Tools

NHS clinical systems (e.g. EMIS, Docman)

Job description

Job Summary

We are an 11,000 patient Practice on the Isle of Sheppey in Kent and are looking for a Dispensing Receptionist to join our hard‑working dedicated team. Our team prides itself on being approachable, efficient and supportive to both patients and colleagues. This is a dual role combining reception duties with dispensing support, ensuring smooth patient journeys from arrival to collection of medication or prescriptions.

You must have an excellent attendance record, be a good timekeeper, able to work under pressure and enjoy working as part of a team. The successful candidate will be flexible, motivated, reliable, conscientious and committed to making a valuable contribution to the team.

Key Responsibilities

• Greeting patients and providing a welcoming front‑of‑house service
• Managing appointments, phone calls, and patient queries
• Processing prescriptions and assisting with dispensing under supervision
• Maintaining accurate records and patient confidentiality
• Supporting the clinical team with administrative tasks
• Ensuring stock is managed and shelves are well‑presented

About You

• Friendly, professional, and patient‑focused
• Highly organised with attention to detail
• Comfortable working in a busy environment
• A strong communicator with good IT skills
• Previous experience in healthcare, pharmacy, or reception is desirable (training provided if needed)

About Us

We have one main site in Sheerness, with two other branch sites at Eastchurch & Leysdown. The successful candidate will be based at the branch sites.

Salary & Working Pattern

Salary: £12.21 an hour
Contract: Permanent
Working pattern: Part‑time

Job Locations

• 55 St Georges Avenue, Sheerness, Kent, ME12 1QU
• 62 High Street, Eastchurch, Sheerness, Kent, ME12 4BN
• 36 Leysdown Road, Leysdown‑on‑sea, Sheerness, Kent, ME12 4RE

Job Description

Reception Duties

• Greet patients and visitors in a courteous and professional manner
• Manage patient appointments, telephone calls, and general enquiries
• Register new patients and update patient records accurately
• Handle repeat prescription requests and liaise with clinicians as required
• Maintain confidentiality and adhere to GDPR/NHS data protection standards

Dispensing Duties

• Assist with the preparation and dispensing of medication under supervision
• Process repeat prescriptions and ensure accuracy in dispensing
• Maintain stock control, including ordering and safe storage of medicines
• Ensure compliance with NHS dispensing regulations and practice protocols
• Provide advice to patients on the safe collection of medication (within competence and training)

Administrative Duties

• Support clinicians and practice staff with administrative tasks
• Record and file information accurately in clinical systems
• Contribute to the smooth running of the surgery by assisting colleagues when required
• Participate in audits, training, and quality improvement initiatives
• Maintain confidentiality (detailed confidentiality statement)

Person Specification

Experience – Essential

• Experience of working in a customer‑facing role
• Experience of handling confidential information

Experience – Desirable

• Previous experience in a GP Surgery, Pharmacy, or healthcare reception
• Experience of using NHS clinical systems (e.g. EMIS, Docman)

Personal Attributes – Essential

• Friendly, approachable, and patient‑focused
• Reliable, punctual, and professional
• Commitment to patient care

Personal Attributes – Desirable

• Commitment to continuous professional development
• Ability to adapt to change in a healthcare environment

Qualifications – Essential

• Good general education (GCSEs or equivalent in English and maths)

Qualifications – Desirable

• NVQ Level 2 / 3 in Dispensing

Skills & Abilities – Essential

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to work effectively as part of a team

Skills & Abilities – Desirable

• Ability to prioritise workload and manage competing demands
• Ability to work flexibly across reception and dispensary
• Problem‑solving skills and initiative

Knowledge – Essential

• Understanding of patient confidentiality and GDPR
• Basic IT skills (Microsoft Office, email, data entry)

Knowledge – Desirable

• Awareness of NHS policies and procedures relating to dispensing and reception
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

St Georges Medical Centre
55 St Georges Avenue
Sheerness
Kent
ME12 1QU

Website: https://www.saintgeorgesmedicalcentre.co.uk/