Dispatcher (Bank)

EMED Group; Nottingham; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading Patient Transport company in Nottingham seeks a Dispatcher to manage bookings and coordinate operational crews. Applicants should have organizational skills and prior experience in logistics. This role offers a zero-hour contract with flexible shifts and competitive pay. Full training will be provided.

Benefits

£12.46 per hour

Flexible shifts

Company funded Enhanced DBS certificate

Full training provided

Qualifications

• Previous experience in a control/logistics based role.
• Enthusiastic, care focused individuals.
• Effective communication skills from customer interactions.

Responsibilities

• Plan daily and future bookings within the Cleric system.
• Dispatch operational crews for patient transport.
• Handle patient transport requests and queries.

Skills

Customer service

Organizational skills

Communication

Problem solving

Job description

We have a fantastic opportunity for a Dispatcher to join our team based in Ashville Close, Nottingham.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub‑contractor, taxi and volunteers are informed where applicable.
• The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
• To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GP's, Nursing Homes, Hospital Clinics and Wards.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.

Qualifications

We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service and previous experience in a similar role.

Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.

The ability to work on your own initiative and problem solve.

Good organisational skills.

Must have previous experience working in a control / logistics based role.

Our Values

Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. Agile – We listen, learn and adapt to improve the business, each other, and ourselves. Reliable – We do what we say we will do, we take responsibility and we behave with integrity. Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About EMED Group

The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services. EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

Contract Details

This is a bank, zero hour contract. Variety of shifts Monday‑Sunday, between hours of 0600‑2200, weekends and bank holidays included.

Benefits

• £12.46 per hour
• The flexibility of a bank (0 hour) position – work when suits you to support the needs of the business
• Company funded Enhanced DBS certificate
• Full training provided