Discharge Coordinator Admin | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK healthcare provider is looking for a highly motivated individual to facilitate patient discharges from the hospital to home. This role requires excellent communication and organizational skills to liaise with healthcare professionals, patients, and external agencies, ensuring a smooth discharge process. The ideal candidate will manage complex discharge issues and optimize hospital resource utilization.

Qualifications

• Experience in patient discharge planning and coordination.
• Knowledge of community and health services.
• Ability to handle complex discharge issues.

Responsibilities

• Facilitate timely and effective discharge of patients.
• Liaise with multidisciplinary teams and external agencies.
• Complete discharge planning documentation and arrange transport.

Skills

Excellent communication skills

Organization skills

Ability to work under pressure

Job description

Role Overview

We are looking for a highly motivated and enthusiastic individual to work closely with our Matrons, Clinical Nurse Manager and Charge nurses to facilitate the timely, effective and appropriate discharge of patients from the acute setting to the community, liaising with hospital, community, social and health service colleagues in order to promote a recovery focused discharge/transfer. The post holder will also play a key role in the development of an innovative service providing excellent discharge practices within the ward environment. The post holder will ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients as well as to optimise hospital bed utilisation and reduce length of stay.

You will need to have excellent communication skills, organisation skills and have the ability to work under pressure. Liaise internally with multidisciplinary team, senior members of staff, ward staff and Allied Health Professionals. Liaise externally with Social Services, Primary Care Services, General Practitioners, Housing, Homeless Persons Unit, Department of Health, Borders Agency and Office of the Public Guardian. Promote a smooth discharge process by concentrating on tasks which directly support and assist the multidisciplinary team with regards to safe and timely discharge of patients.

This will include completing discharge planning documentation, communicating with external agencies such as Social Services, patient's families and carers, arranging appropriate transport and liaising with all members of the Multidisciplinary Team including occupational therapy, physiotherapy, Speech and Language Therapist, Dietitian, Clinical Psychologist and Doctor. Where appropriate provide access to patient homes to outside agencies, accompany patients to their own homes, or accompany patients to appointments with outside agencies.

Monitor and chase multidisciplinary team members and external agencies to promote timely and safe discharge to provide optimum and appropriate bed usage and reduce length of stay, and in addition manage more complex discharge issues. Prepare weekly SitReps to enable accurate reporting of DTOC to the Department of Health. Take responsibility for the issue of Discharge Notifications to Social Services to ensure reimbursement guidelines are observed.

Organizational Context

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.