Disability Assistant/Admin

University of Massachusetts Medical School; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading medical institution is seeking a part-time Disability Assistant/Admin in Shrewsbury, MA. This role involves providing administrative support to healthcare professionals, handling HIPAA-compliant information, and offering customer service to clients and agencies. Required qualifications include an associate degree and 3-5 years of office experience, preferably in healthcare. Join a recognized institution making a difference in medical care.

Qualifications

• 3-5 years office experience, preferably in healthcare.
• Ability to interpret HIPAA regulations for clients and agencies.
• Discretion handling confidential information.

Responsibilities

• Review disability supplements for accuracy and completeness.
• Make decisions regarding privacy and information exchange in compliance with HIPAA.
• Request clinical information from treating sources.

Skills

Customer service skills

Problem-solving skills

HIPAA knowledge

Proficiency in Word

Proficiency in Access

Proficiency in Excel

Proficiency in Outlook

Education

Associates degree or equivalent in business or related field

Job description

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Disability Assistant/Admin Job Number: 2025-48547

Category: Administrative Support

Location: Shrewsbury, MA

Shift: Day

Exempt/Non-Exempt: Non Exempt

Business Unit: ForHealth Consulting

Department: ForHealth Consulting - Disability Services - W401800

Job Type: Part-Time

Salary Grade: 15

Union Code: Union Position-W28-SHARE

Num. Openings: 1

Post Date: Aug. 7, 2025

POSITION SUMMARY:

Under the supervision of the Clinical Manager or designee, this role provides administrative support for DES skilled professional medical personnel, including physicians, psychologists, and program managers. The Disability Assistant handles complex decisions regarding protected healthcare information, following HIPAA regulations. The position involves administrative and clerical responsibilities, acting as a primary customer service interface for clients and external agencies.

MAJOR RESPONSIBILITIES:

• Review disability supplements for accuracy and completeness, and alert SPMP of priority cases and clinical information.
• Make decisions regarding privacy and information exchange in compliance with HIPAA, documenting decisions thoroughly.
• Request clinical information from treating sources, ensuring HIPAA compliance.
• Coordinate with external databases to facilitate case processing.
• Distribute new cases to appropriate staff and manage case follow-ups.
• Coordinate transportation for clients to examinations and communicate with SPMP about case impacts.
• Provide customer service via phone, managing inquiries and scheduling.
• Make decisions on rescheduling evaluations, providing feedback to SPMP.
• Perform additional duties as needed.

REQUIRED QUALIFICATIONS:

• Associates degree or equivalent in business or related field
• 3-5 years office experience, preferably in healthcare
• Knowledge of HIPAA laws
• Proficiency in Word, Access, Excel, Outlook
• Ability to interpret HIPAA regulations for clients and agencies
• Strong customer service and problem-solving skills
• Discretion handling confidential information

UMass Chan Medical School was recognized as a 2023 “DEI champion” by The Boston Globe and named a U.S. News & World Report “2023 Best Medical School” for Primary Care and Research.