Director, Technical Recruiting

Intercom, Inc.; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing tech company in the UK seeks a Strategic Talent Leader to drive recruiting efforts, partner with R&D leadership, and build a high performing team. The ideal candidate will have over 8 years of experience in technical recruiting, with a strong understanding of machine learning and engineering talent markets. They should also possess excellent leadership skills, and a passion for creating attracting top talent. This role includes a competitive salary, equity, and numerous benefits in a hybrid work environment.

Benefits

Competitive salary and equity

Lunch and snacks provided

Regular compensation reviews

Pension scheme & match up to 4%

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBooks or Windows laptops provided

Qualifications

• 8+ years of technical recruiting experience in a scaling software or technology environment.
• 5+ years leading and developing senior recruiting talent with high standards.
• Strong experience using recruiting data to drive decisions.

Responsibilities

• Partner with R&D leadership to align recruiting with business goals.
• Lead and develop a team of technical recruiting managers.
• Provide insights on pipeline health and hiring plans.

Skills

Technical recruiting experience

Leadership and development of recruiting talent

Using data and metrics in decision making

Understanding of machine learning and engineering talent markets

Influencing and communication skills

Creative problem solving

Organizational skills

Passion for company mission

Job description

Strategic Talent Leadership

• Partner with R&D leadership to align recruiting with business goals and long term org plans
• Translate current and future hiring needs into clear, scalable recruiting strategies for AI and core engineering
• Provide regular insights and updates on pipeline health, risks, metrics, and progress toward hiring plans

Build and Lead a High Performing Team

• Lead and develop a team of technical recruiting managers and recruiters
• Set high standards, provide mentorship, and elevate the team's capability to hire exceptional talent across multiple technical domains
• Foster a culture of accountability, collaboration, and continuous improvement

Strategic Talent Partnership

• Reduce low leverage operational work and increase strategic partnership with R&D leaders
• Ensure recruiters act as trusted advisors who understand team priorities, talent gaps, and long term growth needs
• Introduce scalable processes that allow the team to focus less on coordination and more on high value talent work
• Raise the bar on the quality of candidate assessment, stakeholder alignment, and hiring decision making

Market and Talent Insights

• Stay ahead of trends in R&D and machine learning markets
• Advise leaders on talent availability, competitive pressures, and compensation expectations
• Use data and external signals to shape hiring plans and influence decision making

Employer Brand and Talent Attraction

• Highlight Intercom's R&D culture, AI innovation, and technical challenges
• Enable the team to attract top talent through storytelling, events, outreach, and strong representation of the Intercom brand

Qualifications

• 8+ years of technical recruiting experience in a scaling software or technology environment
• 5+ years leading and developing senior recruiting talent, with exceptionally high standards
• Strong experience using recruiting data, metrics, and analytics to drive decisions
• Deep understanding of machine learning and engineering talent markets with a proven track record hiring in highly competitive environments
• Ability to influence and communicate effectively across technical and executive stakeholders
• Demonstrated experience building trust and partnering closely with senior leadership
• Creative problem solving, strong organisational skills, and comfort navigating ambiguity
• Passion for Intercom, understanding of our product, and excitement for our mission and growth

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Workplace Policies

We have a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.