Director, Presales Solution Consulting - Energy, Media & Telco

ServiceNow; Staines-upon-Thames; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading cloud service provider is seeking a Solution Consulting leader in Staines-upon-Thames. The role involves leading pre-sales capabilities for the Energy, Media & Telco team, managing a skilled team of consultants, and driving results through effective resource allocation and strategic insight. Candidates should have strong pre-sales experience, leadership skills, and a deep understanding of AI's application in business. This position offers opportunities for professional growth and aligns with a commitment to innovative customer engagement.

Benefits

Flexible work personas

Open company culture

Diverse workplace

Qualifications

• Experience in leveraging AI for work processes and problem-solving.
• 4+ years of senior Solution Consulting leadership experience.
• Strong understanding of the ServiceNow sales process.

Responsibilities

• Lead pre-sales strategy for the Energy, Media & Telco team.
• Develop and manage a team of Presales Solution Consultants.
• Ensure resources are effectively utilized in sales opportunities.

Skills

AI integration

Pre-sales leadership

Relationship building

Solution Selling

Coaching and mentoring

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role

The Solution Consulting (pre‑sales) organization is a vital and well‑respected part of the sales ecosystem at ServiceNow expected to deliver spectacular interactions and experiences with customers and internally, with a focus on performance and continual improvement.

We are seeking a Solution Consulting leader for our Energy, Media & Telco team to lead pre‑sales capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of Presales Solution Consultants. The ideal manager will create a repeatable process, driving results and outcomes in a multi‑fold agenda including:

• Ensure SCs demonstrate relevance to customers, fully discover customers' business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
• Work with regional sales managers to prioritize regional Solution Consulting efforts
• Assign resources to sales opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organization
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day‑to‑day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

Qualifications

To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry
• Strong pre‑sales experience as an individual contributor and leader, preferably at ServiceNow
• At least 4 years senior SC leadership experience, transforming and developing teams with a SaaS platform provider. 2nd line management experience would be a differentiator
• Deep pre‑sales experience with the either the Energy, Media or telcom market and experience selling and gaining access to customers' senior management in this vertical
• Thought leadership in methods and techniques for story telling with software
• Ability to coach and develop early‑in‑career as well as senior individual contributors
• Gain and build relationship and trust quickly inside and outside of the SC organization, able to lead through influence across a complex sales ecosystem
• Leader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed.
• Strong understanding of ServiceNow sales and engagement process and business value
• Ability to clearly articulate the power and value of the ServiceNow platform
• Experience working in a fast‑growing IT environment including software, cloud, or customer experience of the same
• Understanding of standard approaches to coaching, mentoring and management of individual contributors
• Deep experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.