Director of Operations

IHG Hotels & Resorts; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Scotland is seeking a Director of Operations for voco Grand Central Glasgow. The role involves overseeing daily operations, collaborating with departments, and leading a high-performing team. Ideal candidates will have experience in upscale hotel operations and a strong background in Food & Beverage, along with a hands-on leadership style. The position offers competitive salary and benefits, along with opportunities for growth and development. If you are passionate about hospitality and want to make an impact, apply today.

Benefits

Competitive salary

20% performance bonus

Pension

Life Insurance

Private Healthcare

Worldwide discounted hotel rates

Discounted food & beverage

Friends & family rates

Milestone gifts

Qualifications

• Proven experience in a Director of Operations role within an upscale hotel.
• Strong leadership in Food & Beverage across multiple venues.
• A guest-first mindset with branded hotel experience.
• Hands-on leadership style, leading by example.
• Passionate about team success and memorable guest experiences.

Responsibilities

• Oversee day-to-day hotel operations and shape strategic direction.
• Collaborate with departments like Finance, HR, and Commercial.
• Coach and develop department leaders and high-performing teams.
• Build strong relationships and champion continuous improvement.
• Position the hotel as a standout destination.

Skills

Director of Operations experience

Food & Beverage leadership

Strategic mindset

Visible leadership style

Collaboration and team success

Job description

The iconic voco Grand Central Glasgow is seeking an exceptional Director of Operations to help lead one of the city’s most historic and characterful hotels into its next chapter.

Set in the heart of Glasgow city centre, voco Grand Central blends over 140 years of heritage with voco’s modern, un-stuffy spirit. From our striking Victorian architecture and light-filled ballroom to our award-winning Champagne Central Bar, we create spaces that invite guests to relax, connect, and feel genuinely welcomed. Proudly rooted in Glasgow, our hotel is widely regarded in the UK Hospitality sector with a reputation that has been built on warmth, authenticity and exceptional stories, brought to life every day by our people.

At voco, everyone’s a host. We’re reliably different, informal but professional, warm but polished and deeply committed to making every stay feel easy, human, and memorable. Sustainability and conscious choices are woven throughout the guest journey, ensuring we care not just for our guests, but for our environment and our communities too.

As Director of Operations, you’ll be a key leader within the hotel, working in close partnership with the General Manager to oversee day-to-day operations and shape the hotel’s strategic direction.

You’ll lead across all hotel Operations collaborating closely with Finance, HR and Commercial, ensuring operational excellence, strong financial performance, and consistently brilliant guest experiences. A visible and inspiring presence, you’ll coach and develop department leaders, build high-performing teams, and confidently lead through change always keeping people and guests at the heart of every decision.

You will also build strong internal and external relationships, champion continuous improvement and help position voco Grand Central as a standout destination in the Glasgow market.

We’re looking for an ambitious leader who brings energy, warmth, and credibility, with:

• Proven experience as a Director of Operations (or equivalent) within an upscale or premium hotel environment
• Strong Food & Beverage leadership experience, ideally within a multi-venue operation
• A strategic, guest-first mindset with experience working in a branded hotel environment.
• A hands-on, visible leadership style—someone who leads by example, is passionate about developing others and isn’t afraid to roll up their sleeves.
• A genuine pride in team success, collaboration and creating memorable guest experiences together.

Financial Package

As part of IHG Hotels and one of Scotland’s leading hotels, this role offers a very attractive remuneration package, company and local hotel benefits and career opportunities.

• Competitive Salary, plus a 20% performance bonus
• Pension, Life Insurance and Private Healthcare

Growth & Development

• Extensive training and global career opportunities across IHG
• 2 paid volunteering days per year with a cause of your choice

Colleague Perks

• Worldwide discounted hotel rates across IHG Hotels & Resorts (6,000+ hotels and growing)
• Discounted food & beverage on employee rate
• Friends & family rates
• Discounts on shopping, experiences and more via our perks portal

Wellbeing

• Enhanced maternity and paternity pay
• 24/7 Employee Assistance Programme
• Access to trained Mental Health First Aiders

Hotel-Specific Benefits

• 50% F&B and 30% Spa discount at our sister property, Kimpton Blythswood Square (subject to booking process)
• 50% discount in Champagne Central
• Subsidised city-centre parking
• Milestone gifts to celebrate life and career moments.

If you’re a leader who is truly passionate about delivering world class hospitality, values people as much as performance, and wants to make a meaningful impact in an iconic Glasgow hotel then we would love to hear from you, apply today! Check out our Instagram page @vocograndcentral to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.